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From page 263... ... A-1 While there are wayfinding analyses that touch on accessibility, and there are accessibility audits that touch on wayfinding, heretofore, there has not been a consolidated audit that truly merges both issues into an all-inclusive assessment. This wayfinding accessibility audit checklist includes wayfinding strategies and accessibility features relevant to the passenger's specific disability. Read the entire page →
From page 264... ... A-2 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities Source: ACRP Project 07-13 Research Team Figure A-1. Color-coded key to the Wayfinding Accessibility Audit Checklist. Read the entire page →
From page 265... ... Wayfinding Accessibility Audit Checklist A-3 Chapter 4 Wayfinding Accessibility Audit Checklist PLANNING (P) REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed Section 4.1: Planning and Design (PD) Read the entire page →
From page 266... ... A-4 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities P-PD.16 Vertical circulation devices such as stairs, escalators, and elevators are in close proximity and in easy view from entries and major nodes. Visual X X X X REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed P-PD.14 Pictures are used on signs to help persons with intellectual disabilities navigate. Read the entire page →
From page 267... ... Wayfinding Accessibility Audit Checklist A-5 P-WS.08 Telephone numbers (including TTY or relay service) where travelers with disabilities can receive assistance or get additional information are posted along with hours of service. Read the entire page →
From page 268... ... A-6 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities P-MA.06 Airport and airline applications are fully accessible for smartphone users who use VoiceOver (iOS) or TalkBack (Android) Read the entire page →
From page 269... ... Wayfinding Accessibility Audit Checklist A-7 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-AP.06 Detectable warnings are in place at curb ramps and marked crosswalks. Visual X X DOT ADA Standards (2006) Read the entire page →
From page 270... ... A-8 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-AP.22 Where there is more than one terminal connected to the arrival point, an airline directory (static or dynamic signage) is hung at eye level and has large fonts, good contrast, and no glare. Read the entire page →
From page 271... ... Wayfinding Accessibility Audit Checklist A-9 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-PK.05 Accessible parking spaces are located on the shortest possible route(s) to accessible terminal entrance(s) Read the entire page →
From page 272... ... A-10 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-LA.02 An information desk is located inside the terminal entrance and grouped with other information sources such as FIDSs, directories, or maps. If the airport has an information desk on the arrivals level only, directional signage for the information desk is prominently displayed at entrance(s) Read the entire page →
From page 273... ... Wayfinding Accessibility Audit Checklist A-11 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-TK.05 If installed after 12/12/2016, check-in kiosks meet new accessibility standards under 14 CFR Part 382, and fully accessible kiosks are identified with a wheelchair symbol. Virtual X X X X 49 CFR Part 27.71 14 CFR Part 382.57 D-TK.06A A ticket agent is available to assist at check-in kiosks, or people with disabilities who cannot readily use the automated kiosks may go to the head of the line. Read the entire page →
From page 274... ... A-12 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities D-TK.20 FIDS information is available via a mobile application or verbally via a dedicated telephone number. Virtual X X X X Section 5.6: Security Checkpoint (SC) Read the entire page →
From page 275... ... Wayfinding Accessibility Audit Checklist A-13 Visual paging is available at frequent intervals along concourses, e.g., built into FIDSs. Pages may also be provided on the airport website or via a mobile application. Read the entire page →
From page 276... ... A-14 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-GA.27 Signs at exit doors and areas of safe rescue are tactile as well as visual. Instructions for summoning assistance in areas of safe rescue are also tactile with an accessible two-way communication system in place. Read the entire page →
From page 277... ... Wayfinding Accessibility Audit Checklist A-15 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-GA.45B ATMs and currency exchange counters meet ADA accessibility standards. 2010 ADAAS 707 and 904 D-GA.46 VIP lounges are fully accessible, have appropriate directional and identification signage, and are identified on the airport access database, maps, and directories. Read the entire page →
From page 278... ... A-16 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed D-AS.03 A counter induction loop is installed at one rebooking counter with priority access for persons who are hard of hearing and have hearing aids or cochlear implants with T-coils. A hearing loop graphic sign is displayed on the counter. Read the entire page →
From page 279... ... Wayfinding Accessibility Audit Checklist A-17 NOTE: For International Passengers, reference International Flights (IN) , Immigration and Baggage Claim below. Read the entire page →
From page 280... ... A-18 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-GA.18 Where elevators are not near or in sight of stairs and escalators, directional signage is provided. Visual X X X X A-GA.19 Elevators meet ADA Standards for signage, controls, visible and audible indicators, twoway communication systems, etc. Read the entire page →
From page 281... ... Wayfinding Accessibility Audit Checklist A-19 Carousels have a designated area for persons with disabilities or others who need assistance in retrieving their bags. REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-BC.03 An accessible directory (large font, high contrast, and hung at eye level for close approach) Read the entire page →
From page 282... ... A-20 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-LA.04 Staff have disability awareness training and computer access to airport access database. Verbal Virtual X X X X A-LA.05 Staff is fluent in English and other local languages and has access to interpreters for many languages through means such as the AT&T language line. Read the entire page →
From page 283... ... Wayfinding Accessibility Audit Checklist A-21 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-GT.05 Visual and auditory signals are in place at pedestrian crossings with traffic lights, with adequate crossing time for those who move more slowly. Visual Virtual X X X X A-GT.06 Where there are no signals, pedestrian crossing signs are prominently displayed for drivers and pedestrians. Read the entire page →
From page 284... ... A-22 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-GT.24 Staff member is on hand to direct passengers, e.g., at AirTrain stations. Verbal X X X X Examples: JFK, EWR A-GT.25 There is at least one accessible route from airport terminals to remote pick-up points with each element (walking surfaces, ramps, lifts, elevators, doors, etc.) Read the entire page →
From page 285... ... Wayfinding Accessibility Audit Checklist A-23 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-GT.43 Seating areas, with some seats designated as disability priority, are provided at transportation stops. Visual X X X X A-GT.44 Accessible men's, women's, and companion restrooms and drinking fountains are available near the remote pick-up location or en route and have appropriate directional and identification signs. Read the entire page →
From page 286... ... A-24 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-PK.12 The number of accessible van and car spaces in remote lots meets minimum local, state, or federal scoping (whichever is highest) and ADA Standards for size and identification signage. Read the entire page →
From page 287... ... Wayfinding Accessibility Audit Checklist A-25 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-IN.12 There are no objects protruding more than 4" into the path of travel that are not cane detectable (lower edge 27" or less above finished floor) , e.g., fire extinguishers, pay phones, drinking fountains. Read the entire page →
From page 288... ... A-26 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed A-IN.32 Accessible men's, women's, and companion restrooms are available in the baggage claim area and have appropriate directional and identification signage. Visual X X X X A-IN.33 Accessible facilities for reporting lost or damaged luggage or assistive devices are available in the baggage claim area or after exiting customs and have appropriate directional and identification signage. Read the entire page →
From page 289... ... Wayfinding Accessibility Audit Checklist A-27 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed C-AS.13 Staff from the airline service company are recalled by gate agents to provide an escort to the rebooking center and the new gate. Verbal X X X X C-AS.14 Gate agents direct passengers to rebooking centers. Read the entire page →
From page 290... ... A-28 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed C-GA.19 Corridors and hallways are evenly illuminated with gradual transitions from dark to bright spaces, especially those that have high levels of natural light. Visual X X X X C-GA.20 Accessible routes coincide with, or are located in, the same area as general circulation paths. Read the entire page →
From page 291... ... Wayfinding Accessibility Audit Checklist A-29 C-GA.37 An airport information desk or international Traveler's Aid counter offers video remote interpretingservice. Virtual Verbal X Example, SFO C-GA.38 Restrooms, companion restrooms, and drinking fountains are grouped at frequent intervals along concourses, with men's and women's facilities in a standard relation to each other, e.g., men's to left of women's. Read the entire page →
From page 292... ... A-30 enhancing Airport Wayfinding for Aging Travelers and persons with disabilities REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed C-GA.57 Accessible recharging stations are available in the gate area for mobile devices and assistive equipment. Visual X X X X C-GA.58 TV monitors have high-contrast closed captioning enabled. Read the entire page →
From page 293... ... Wayfinding Accessibility Audit Checklist A-31 REF # Recommendations & Requirements 3Vs Vision Hearing Cognition Mobility Standards Reference / Guidance Completed C-AS.24 Rebooking centers have appropriate directional and identification signage and appear on maps/directories. Visual Virtual X X X X C-AS.25 Staff from the arriving carrier's service company will provide wheelchair service or escort to the departing carrier's rebooking center and new gate. Read the entire page →

From page 263...

... A-1 While there are wayfinding analyses that touch on accessibility, and there are accessibility audits that touch on wayfinding, heretofore, there has not been a consolidated audit that truly merges both issues into an all-inclusive assessment. This wayfinding accessibility audit checklist includes wayfinding strategies and accessibility features relevant to the passenger's specific disability.