An Assessment of the National Institute of Standards and Technology Material Measurement Laboratory Fiscal Year 2017 (2017) / Chapter Skim
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9 Office of Reference Materials
9 Office of Reference Materials
Pages 72-76
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From page 72... ...
for sales and support of the SRM program; the Materials and Physical Services Group, which is responsible for sample and product preparation, homogenization, packaging, order support, and shipping of all SRM products; the Sales and Customer Services Group, which manages customer orders received by phone, e-mail, Internet, and fax, and is also assigned matters and country-specific requirements pertaining to export requirements associated with international sales; the Publication and Web Services Group, which has the responsibility for all documentation of products, including SRM certificates contained on the NIST SRM website, and also for maintaining expertise in the accurate labeling of ORM products and conformity to the Globally Harmonized System (GHS) rules for labeling hazardous materials; and the Business and Quality Management Group, which oversees and implements quality processes that document the quality system, produces quality reports (quarterly)
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From page 73... ...
Further, the team recognizes the ORM's growth in international sales and has identified opportunities to partner with licensed distributors to better serve these customers in more effective and efficient ways. The office also uses its ability as a convener to bring industry interests together to solve common issues facing a specific product type or measurement need, as exemplified by the work performed on infant nutritional formula SRMs.
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From page 74... ...
And so, the majority of ORM staff cannot be measured using similar metrics or measures. At the same time, the scientific and technical staff housed in the ORM work closely with peers in research divisions to produce and document existing SRMs and perform the necessary research and measurements to create new SRM products as they are needed by industrial customers.
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From page 75... ...
As part of a business operations review, the MML needs to examine current staffing and benchmark it against comparable e-commerce operations to create a strategic workforce development and staffing plan. The MML also needs to examine current staffing structures associated with recertification of existing products and the development of new SRMs to more appropriately assign tasks to research and technician staff, and to encourage SRM-related work as part of the overall measurement science mission of the organization.
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From page 76... ...
appropriate storage facilities and containers may become a significant challenge. The MML needs to develop and implement a plan to accommodate growth in storage needs associated with perishable biological materials.
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