Keeping What You Paid For—Retaining Essential Consultant-Developed Knowledge Within DOTs (2017) / Chapter Skim
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Pages 14-19
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From page 14... ...
14 C H A P T E R 3 3.1 Types of Knowledge Capture and Learning Techniques There are several different techniques available to ensure that consultant knowledge is conveyed to DOT staff. Techniques need to be tailored to the type of knowledge that is being transferred.
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Techniques for Knowledge Capture and Learning 15 It is important to keep in mind that knowledge capture and learning need not involve creating new, time-consuming requirements for projects. Many techniques can be implemented through relatively minor adjustments to already existing processes for both documentation and interaction.
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16 Keeping What You Paid For -- Retaining Essential Consultant-Developed Knowledge Within DOTs invaluable when questions have come up about a particular decision. The spreadsheet notes present the decision-making process, translating project knowledge and experience of "what was done and why" into written form.
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Techniques for Knowledge Capture and Learning 17 lessons can be done for an entire project; a portion of a project (e.g., a task or phase) ; a particular aspect of a project (e.g., schedule adherence or stakeholder interaction)
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18 Keeping What You Paid For -- Retaining Essential Consultant-Developed Knowledge Within DOTs • Philips Innovation Services uses several structured processes for knowledge capture and learning: – Workshops at the start of a project to learn from previous mistakes and prepare a team for potential issues before starting a project. – Exit interviews with departing experts -- both consultant and staff -- to capture essential knowledge.
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From page 19... ...
Techniques for Knowledge Capture and Learning 19 technical committee has been in place for the past 25 years and has proven to be an effective mechanism for building professional relationships and sharing knowledge between DOTs and private consultants and for identifying and resolving complex issues in construction. Work in this committee has tapped into the collective expertise of VDOT engineers, consultants, and contractors to improve standard specifications and practices.
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