Keeping What You Paid For—Retaining Essential Consultant-Developed Knowledge Within DOTs (2017) / Chapter Skim
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1 1.1 Challenge: Sustaining and Building Agency Capabilities as Reliance on Outsourcing Increases Increases in DOT Outsourcing All departments of transportation (DOTs) have well-established processes for contracting out construction work and hiring consultants for data collection, bridge inspections, planning studies, and other activities.
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2 Keeping What You Paid For -- Retaining Essential Consultant-Developed Knowledge Within DOTs must be undertaken to ensure that staff has an understanding of what was done, how, and why, so that they can adequately respond to issues as they arise in the future. For example: • Following completion of an urban roadway project involving special features to meet requirements of the abutters, district staff need to understand why the design decisions were made -- and pass on this information to their successors to make sure that the design requirements are considered as part of any future changes to the affected section.
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Introduction 3 are applicable for both internal staff and external contractors. Therefore, it makes sense for DOTs to incorporate planning for external knowledge capture as part of their overall workforce development and knowledge management strategies.
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4 Keeping What You Paid For -- Retaining Essential Consultant-Developed Knowledge Within DOTs 1.3 Target Audiences This guide presents knowledge capture and learning techniques that agencies can use to facilitate transfer of knowledge from consultants and contractors to agency staff. A variety of managers at different levels of a DOT may have an interest in identifying techniques to build internal staff capabilities, ensuring that essential information and knowledge is captured as part of consulting engagements, and leveraging consultant expertise and knowledge to improve efficiency and effectiveness in agency practices, standards and guidelines.
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