Skip to main content

Customer-Focused Service Guarantees and Transparency Practices (2018) / Chapter Skim
Currently Skimming:


Pages 107-108

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 107...
... 107 A p p e n d i x B Survey Respondents Table B1. List of transit agencies responding to the survey (sorted in alphabetical order)
Read the entire page →
From page 108...
... 108 Customer-Focused Service Guarantees and Transparency practices Agency Full Name Acronym or Common Name Principal City Bus/ Rail Has Service Guarantee Has CustomerFocused Transparency Ridership Valley Metro Valley Metro Phoenix, AZ Both Yes 10,348,856 Virginia Railway Express VRE Washington, D.C. Rail Yes Yes 116,219,917 Washington Metropolitan Area Transit Authority WMATA Washington, D.C.
Read the entire page →

Key Terms



This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More information on Chapter Skim is available.