Customer-Focused Service Guarantees and Transparency Practices (2018) / Chapter Skim
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Pages 109-112
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From page 109... ...
109 Quality Service Pledge This is Metrolink's Quality Service Pledge. As Southern California's premier regional rail system, we do everything in our power to provide high-quality, dependable, on-time service.
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From page 110... ...
110 Customer-Focused Service Guarantees and Transparency practices TVM Failure • Metrolink trains are not held for ticket machine malfunctions. • At the conductor's discretion, passengers may be instructed to purchase tickets at their destination station.
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From page 111... ...
Metrolink Service Guarantee 111 Monthly Pass Holder Upon request, a monthly pass holder is eligible to receive four one-way promo ticket vouchers with a one-year expiration date from the date of the incident. Monthly pass holders must submit proof of their valid Metrolink pass.
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From page 112... ...
112 Customer-Focused Service Guarantees and Transparency practices Self-Service Transportation Taxi, shuttle, TNCs/Transportation Network Companies (i.e.
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