Customer-Focused Service Guarantees and Transparency Practices (2018) / Chapter Skim
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Pages 114-115
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114 We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip.
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From page 115... ...
GO Train Service Guarantee policy 115 Customers using single ride tickets will receive a credit voucher redeemable for the trip on which a delay was experienced. Day and group pass customers will receive credit vouchers for one half of the pass price for a delayed trip, up to a maximum of two trips.
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