Customer-Focused Service Guarantees and Transparency Practices (2018) / Chapter Skim
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Pages 83-85
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From page 83... ...
83 Adams, A., Improving the Customer Experience at Calgary Transit, master's thesis, University of Victoria, 2015. Bearfield, D.A., and A.O'M.
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From page 84... ...
84 Customer-Focused Service Guarantees and Transparency Practices Greater Dayton Regional Transit Authority, "On-time Service Guarantee Claim Form," n.d.-c [Online]
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From page 85... ...
References 85 San Francisco Municipal Transportation Agency (SFMTA) , Strategic Plan Progress Report: Goal 2 Focus, SFMTA, San Francisco, CA, March 2017, 23 pp [Online]
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