The Relationship Between Transit Asset Condition and Service Quality (2018) / Chapter Skim
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1 Background In recent years, many transit agencies have increased their focus on improving the state of repair of their capital assets, including their vehicles, fixed guideway, passenger facilities, administrative/ maintenance facilities, and supporting systems. Transportation asset management (TAM)
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2 The Relationship Between Transit Asset Condition and Service Quality • Passengers may add time to their planned journey times in anticipation of delays, thus potentially increasing perceptions of time spent in transit when passengers must contend with deteriorated assets. • Reduced quality of service can be quantified through a QoS metric expressed in terms of either a generalized cost or journey time.
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Introduction 3 rehabilitation and replacement actions are deferred. However, outside of a transit agency's maintenance business unit, potential lifecycle cost impacts can seem less compelling than issues perceived to more directly affect day-to-day service and the customer experience (e.g., improving service frequency, fare collection, or real-time information)
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4 The Relationship Between Transit Asset Condition and Service Quality • Chapter 3 – Framework for Relating Transit Asset Condition and Service Quality outlines the framework and the EJT model developed in this research. • Chapter 4 – Case Studies describes a set of four case studies performed to test the framework presented in Chapter 3.
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