The Relationship Between Transit Asset Condition and Service Quality (2018) / Chapter Skim
Currently Skimming:
Pages 5-13
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 5... ...
5 C H A P T E R 2 Review Approach A review was performed to identify materials published in the last decade describing (1) approaches for measuring transit quality of service, (2)
|
From page 6... ...
6 The Relationship Between Transit Asset Condition and Service Quality Transportation Research Database (TRID) , the research team focused on materials published in the last decade related to "transit quality of service" and work linking asset condition to quality of service to supplement the recent reviews of materials related to transit asset condition and SGR analysis in TCRP Report 157 (Spy Pond Partners et al.
|
From page 7... ...
Literature Review Summary 7 It is described in Spy Pond Partners et al.
|
From page 8... ...
8 The Relationship Between Transit Asset Condition and Service Quality • Paterson and Vautin (2015) describe an effort performed for the Metropolitan Transportation Commission (MTC)
|
From page 9... ...
Literature Review Summary 9 LU JTM (Tf L 2014) includes adjustments to journey time to account for customer perceptions.
|
From page 10... ...
10 The Relationship Between Transit Asset Condition and Service Quality The situation is somewhat different with respect to data on asset condition. At present, little condition-related data is reported to the NTD, and practices vary widely among agencies concerning condition assessment approaches.
|
From page 11... ...
Literature Review Summary 11 • Where it is available, EAM data provides a valuable resource for linking maintenance activities to specific assets and viewing trends in maintenance needs as an asset ages. When an EAM system is used to track major mechanical failures reported to the NTD, it will typically record additional data on failures of various types and causes, including those reported to the NTD and other more frequently occurring failures that do not result in the vehicle missing a trip (and thus are not reported to the NTD)
|
From page 12... ...
12 The Relationship Between Transit Asset Condition and Service Quality This handbook describes determinants of service quality, provides a set of 48 different quality measures, and details how to compile survey results. Although approaches for measuring customer satisfaction vary among transit agencies, many transit agencies appear to have patterned their measurement programs on this report or other similar guidance.
|
From page 13... ...
Literature Review Summary 13 Service Aspect Mean Customer Satisfaction Clipper cards 5.80 Availability of maps and schedules 5.71 BART tickets 5.50 On-time performance 5.46 Timeliness of connections between trains 5.36 BART website 5.30 Timely information about service disruptions 5.26 Reliability of ticket vending machines 5.17 Train interior kept free of graffiti 5.17 Access for people with disabilities 5.13 Reliability of fare gates 5.12 Frequency of train service 5.11 Signs with transfer, platform and/or exit directions 5.06 Length of lines at exit gates 5.04 Availability of bicycle parking 5.01 Hours of operation 4.98 Lighting in parking lots 4.94 Timeliness of connections with buses 4.85 Comfort of seats on trains 4.84 Helpfulness and courtesy of station agents 4.79 Stations kept free of graffiti 4.76 Availability of station agents 4.73 Availability of standing room on trains 4.61 Appearance of train exterior 4.59 Elevator availability and reliability 4.58 Escalator availability and reliability 4.58 Overall station condition 4.57 Personal security in BART system 4.49 Enforcement against fare evasion 4.47 Appearance of landscaping 4.42 Comfortable temperature aboard trains 4.41 Availability of car parking 4.41 Leadership solving regional transportation problems 4.35 Condition/cleanliness of windows on trains 4.32 Train interior cleanliness 4.28 Clarity of P.A. announcements 4.21 Presence of BART Police in stations 4.19 Availability of seats on trains 4.18 Station cleanliness 4.11 Noise levels on trains 4.08 Condition/cleanliness of seats on train 4.07 Availability of space for luggage, bicycles, etc.
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.