Contracting Fixed-Route Bus Transit Service (2018) / Chapter Skim
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20 Introduction This is the first of two chapters presenting the results of a survey of transit agencies regarding experiences in contracting fixed-route bus transit service. The survey was designed to elicit information on: • The procurement framework, • Contract/operating agreement structure, • Transition issues, • Labor issues, • Oversight, • Challenges, and • Lessons learned.
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1 1 12 12 8 1 1 50 10 20 30 40 All 50 to 99% 25 to 49% Less than 25% Small Medium Large Figure 3. Percentage of fixed-route bus service that is contracted.
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22 Contracting Fixed-route Bus transit Service evolve over time, often in response to experience under the then-current contract. Use of a standard template or consultant assistance increased with agency size.
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Survey results part 1 23 • Maintenance plan (two agencies) ; • Safety program and safety record (two agencies)
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24 Contracting Fixed-route Bus transit Service issued an RFP for fixed-route services for the first time; most agencies in the survey are replacing or extending contracted services. Over 80% of respondents have not received protests in the most recent fixed-route service procurements.
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Survey results part 1 25 Contract/Operating Agreement Structure The next set of survey questions addressed how the contract or operating agreement is structured. The most common length of the initial term of award is either 3 or 5 years (for at least 60% of respondents in all size categories)
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26 Contracting Fixed-route Bus transit Service Eighty-one percent of respondents reported that contractor performance provisions were included as part of the current contract. Among agencies that include performance provisions, 97% include liquidated damages and/or other performance penalties, whereas only 47% include performance incentives (Figure 12)
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Survey results part 1 27 3. The process for oversight of the contractor should be set forth in the RFQ/RFP scope of work and in the contract.
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28 Contracting Fixed-route Bus transit Service problem was disagreement between the incoming and incumbent contractor regarding the condition of the vehicles and who had the responsibility for correcting vehicle issues. Resolution of the disagreement typically requires agency intervention.
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Survey results part 1 29 The median number of agency employees (in full-time equivalents) involved in contractor oversight is three.
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30 Contracting Fixed-route Bus transit Service increases with increasing size (Figure 17)
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Survey results part 1 31 The final question regarding oversight asked agencies to identify the most important issue in oversight and how the agency addressed this issue. This open-ended question elicited a variety of responses.
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