Contracting Fixed-Route Bus Transit Service (2018) / Chapter Skim
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Pages 58-65
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58 Introduction The purpose of this synthesis is to explore issues and document effective practices in the contracting process for fixed-route bus transit service. Findings from the literature review, survey responses, and particularly the case examples identify and assess elements contributing to a well-thought-out process of procurement and oversight to ensure quality fixed-route bus transit services.
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Conclusions 59 The future research needs offered here would address the need for a best-practices guide; impacts of technology on the oversight process; peer-to-peer networks that could assist in the contracting process; effects of different contracting methods; and service integration issues at agencies that contract only a portion of fixed-route bus service and/or use multiple contractors. Findings from the Survey and Literature Review Contracting Seventy-eight percent of responding agencies contract all of their fixed-route bus service.
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60 Contracting Fixed-route Bus transit Service Transition Issues Most (78%) agencies have not changed contractors within the past 3 years.
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Conclusions 61 Agency Assessments Survey respondents assessed their agency's experiences in contracting fixed-route bus transit service. Specific topics include challenges, agency assessment of its contracting process, and lessons learned that would be of interest to other transit agencies.
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62 Contracting Fixed-route Bus transit Service • Oversight is important to contracting success. • A true partnership with its contractor is the goal for several agencies.
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Conclusions 63 Inclusion of and willingness to use penalties protects the agency; these may be balanced with incentives for good performance. RFP Process A clear and specific RFP with expectations specifically communicated that includes a thorough scope of work and highly detailed cost sheets is the most critical element in the RFP process.
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64 Contracting Fixed-route Bus transit Service is to ensure that all parties know and agree on what is measured and how it is measured. New technologies have helped the "how" part of oversight.
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Conclusions 65 The effects of different methods of contracting: The surveys for this synthesis did not ask about the specific type of contracting, although it did ask the transit agencies about elements of service that were contracted. It would be interesting to know in greater detail the benefits and drawbacks of specific types of contracts.
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