The National Academies Press

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From page 1... ... 1-1 Chapter 1: Introduction to the Guidebook This Guidebook is intended to be a practical resource to support workforce capacity building for airport stakeholders including airport leaders, academics, consultants, and industry associations. To serve this audience, the Guidebook includes detailed strategy implementation steps, relevant research, resource tools, real airport examples, and measurement guidance to help users determine the optimal course for making important workforce investments that promote continuity of operations and enhanced performance. Read the entire page →
From page 2... ... 1-2 Guidebook on Building Airport Workforce Capacity Recap of Phase I: Emerging Industry Challenges and Workforce Capacity Needs Phase I of this effort focused on emerging trends in the airport industry and their impact on workforce capacity needs, availability of future talent for critical airport jobs, current and future airport workforce requirements and skill needs, and the sufficiency of airport training and education (T&E) programs to address skill gaps. Read the entire page →
From page 3... ... Introduction to the Guidebook 1-3 employees must be quick and effective in complying with both new and existing regulatory requirements, especially with simultaneous financial pressures demanding efficiency. Airports must also develop new and more efficient ways of monitoring and managing regulatory compliance to reduce both risk and cost. Read the entire page →
From page 4... ... 1-4 Guidebook on Building Airport Workforce Capacity • Airport Operations and Maintenance Executive • Airport External Affairs/Government Relations Executive • Airport Finance and Asset Management Executive • Airport IT Executive • Airport Marketing and Public Relations Executive While all airport jobs are important and necessary for effective operations and performance, the eight general mission-critical occupations and five executive-level mission-critical occupations revealed in Phase I are more directly related to the mission of airports and the ability to achieve strategic and performance goals than other airport occupations in light of expected industry changes. Therefore, the strategies for overcoming workforce challenges presented in the following section are intended primarily to improve the talent base for these mission-critical occupations; however, many of the strategies may also be effective for capacity building across other jobs needed in a particular airport. Read the entire page →
From page 5... ... Introduction to the Guidebook 1-5 Framework for Workforce Capacity Building Strategies There are several strategies that airports can implement to address the challenges noted in the previous section. These strategies were identified and refined based on a literature review encompassing 44 airport-related sources, data collection with over 50 stakeholders across multiple rounds of interviews and focus groups, and attendance at multiple professional industry conferences. Read the entire page →
From page 6... ... 1-6 Guidebook on Building Airport Workforce Capacity Exhibit 2. ACRP 06-04 Phase 2 Data Collection Participants Participant Name Title (at time of data collection) Read the entire page →
From page 7... ... Introduction to the Guidebook 1-7 Participant Name Title (at time of data collection) Organization Dale Murphy Chair Austin Airport Advisory Commission, Dept. Read the entire page →
From page 8... ... 1-8 Guidebook on Building Airport Workforce Capacity Synthesis of expert input and literature sources led to identification of the 21 strategies listed in Exhibits 3 and 4. Of the identified strategies, those that are the most scalable, feasible, and applicable for airports of different sizes and locations were developed into detailed action plans outlining implementation steps, necessary resources, considerations, and more. Read the entire page →
From page 9... ... Introduction to the Guidebook 1-9 Exhibit 4. Supplemental Best Practices and Strategies to Address Workforce Capacity Challenges Overarching Capacity Challenge Supplemental Strategies/Best Practices Attracting New Talent Additional Strategies (Chapter 5) Read the entire page →
From page 10... ... 1-10 Guidebook on Building Airport Workforce Capacity Chapter 5: Additional Practices and Strategies for Consideration Chapter 6: Recommendations for Continuous Airport Workforce Capacity Building Structure of Chapters 2 through 4 Chapters 2 through 4 each focus on one challenge area and contain action plans for strategies that are aligned with the associated workforce capacity needs contained within that challenge area. The detailed action plans in these chapters are intended to serve as step-by-step guidance for airports interested in implementing the various strategies. Read the entire page →
From page 11... ... Introduction to the Guidebook 1-11 Additionally, the action plans include detailed information and steps to support strategy implementation, as displayed in the following example. Strategy title Bulleted information for quick reference and easy understanding Detailed implementation steps Relevant target career stage: In this example, the strategy is effective for building the internal talent pipeline as it addresses early-retiree career phases. Read the entire page →
From page 12... ... 1-12 Guidebook on Building Airport Workforce Capacity Specifically, each action plan in Chapters 2 to 4 contains the following sections: • Overview of Strategic Recommendation • Target Audience o Target Career Stages o Mission-Critical Airport Occupations o Targeted Workforce Types • Planning Features o Action Plan Lead(s) o Other Key Stakeholders o Resources Needed o Process for Obtaining Buy-In • Implementation Factors o Implementation Lead(s) Read the entire page →
From page 13... ... Introduction to the Guidebook 1-13 While the Guidebook will be most effective when used in its entirety, the various sections, particularly the action plans and tools, can be extracted to serve as standalone guides and templates. Depending on the challenges and needs at various airports, airport leaders can refer to sections that are most relevant to their own situation. Read the entire page →
From page 14... ... 1-14 Guidebook on Building Airport Workforce Capacity workforce capacity building strategies can be implemented by airports facing varying environments, industry demands, and resource constraints. However, given that the organizing structure and resource availability of airports vary, the case studies do not always directly replicate the action plans in each chapter. Read the entire page →
From page 15... ... Introduction to the Guidebook 1-15 provide insight into key elements of the strategy and include highlight boxes that feature realworld examples of the practices at actual airports. Structure of Chapter 6 Chapter 6 concludes this Guidebook with a review of the need for workforce capacity building in the airport industry. Read the entire page →

From page 1...

... 1-1 Chapter 1: Introduction to the Guidebook This Guidebook is intended to be a practical resource to support workforce capacity building for airport stakeholders including airport leaders, academics, consultants, and industry associations. To serve this audience, the Guidebook includes detailed strategy implementation steps, relevant research, resource tools, real airport examples, and measurement guidance to help users determine the optimal course for making important workforce investments that promote continuity of operations and enhanced performance.