Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies (2019) / Chapter Skim
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1 Project Overview Research Objectives and Approach
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Effective Performance Management by Transportation Agencies Project Overview Benchmarking and Comparative Measurement 2 Introduction Transportation is entering a period of massive change. Autonomous cars are a high-profile example of sector-wide shifts that infrastructure leaders and practitioners must navigate, along with perennial challenges like keeping assets in good repair.
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Effective Performance Management by Transportation Agencies Project Overview Benchmarking and Comparative Measurement 3 Research Objectives As shown in Figure 1, the research objectives for this project were threefold: 1. Produce research-based general guidance for transportation practitioners to use in deploying benchmarking; 2.
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Effective Performance Management by Transportation Agencies Project Overview Benchmarking and Comparative Measurement 4 Research Approach This project had four major work components. Conduct Literature Review and Interviews The overall project direction was informed by information gathered from the following activities: • A literature review that included National Cooperative Highway Research Program (NCHRP)
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Effective Performance Management by Transportation Agencies Project Overview Benchmarking and Comparative Measurement 5 Develop Guidance The centerpiece of this report is a step-by-step guide on how transportation organizations can start and sustain a benchmarking initiative, whether within their own agency or among a network of peers. The guidance builds on the twopronged approach to benchmarking that was identified by the research team in its literature review and research on the use of benchmarking by transportation organizations.
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Effective Performance Management by Transportation Agencies Project Overview Benchmarking and Comparative Measurement 6 Conduct Benchmarking Pilots Two pilots provided real-world tests of the theoretical approach presented in the research study's guidance on how to conduct benchmarking networks among peers. The intention was to test the principles and steps offered in the guidance and subsequently update the guidance based on what was learned in these trial implementations.
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Report Organization Part 1: Benchmarking Guidebook Step-by-step guidance on how to start benchmarking now. Part 2: Transportation Comparative Benchmarking Platform A visual tour of the companion benchmarking web tool.
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