Microtransit or General Public Demand–Response Transit Services: State of the Practice (2019) / Chapter Skim
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5 Project Background Demand–response public transit service has typically been associated with paratransit service provided to assist people with disabilities, or with services in more rural areas where fixed route transit is not operationally appropriate or financially practical to provide. Until recently, only a few progressive transit agencies providing fixed route services engaged in the provision of some type of demand–response services for the general public.
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6 Microtransit or General Public Demand–Response Transit Services: State of the Practice more economical and dynamic fashion than ever before that might better be referred to as "on-demand." • While transit agencies have always tried to be accessible and serve as many people as possible, they have historically been supply-oriented, focusing on their operations and requiring people to adjust to what they provide. Technology has progressed to the point where people are now accustomed to receiving a vast number of services at the touch of a screen or clicking a keyboard (think Amazon, Netflix, TNC services, or any number of apps)
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Introduction 7 • Costs and revenues • Fare policy and payment methods • Fleet considerations • Funding • Implementation process, including planning and marketing of the service • Labor considerations • Performance metrics • Technology This synthesis report will be of interest to policy makers and managers of transit agencies of any size in any area of the country, because most agencies contain within their service areas suburban-style development with densities or other characteristics that make fixed route transit difficult to provide effectively and efficiently. The report contains information that will be of particular interest to transit agency personnel engaged in planning, marketing, operations, customer service, community relations, administrative services, procurement, labor relations, and information technology services.
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8 Microtransit or General Public Demand–Response Transit Services: State of the Practice • Inquiries sent to various transit industry associations, including APTA and the Community Transportation Association of America, and state transit association directors to identify where general public DRT service is being, or had been, offered. • A survey of public transportation agencies to first identify those that were engaged in the provision of general public DRT and then to receive detailed information describing their experiences.
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