Public Transit Rider Origin–Destination Survey Methods and Technologies (2019) / Chapter Skim
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C-1 A P P E N D I X C Synthesis Questionnaire Results
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C-2 C O N T E N T S C-3 Table C-1. Modes surveyed.
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Synthesis Questionnaire Results C-3 Mode Count Percentage Local bus, including electric bus and trolley bus 47 92 Commuter bus 21 41 Streetcar or light rail 16 31 Bus rapid transit 13 25 Commuter rail 13 25 Heavy rail (subway, metro, rapid transit) 8 16 Paratransit or demand-response service 4 8 Ferry 2 4 Other (express bus)
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C-4 Public Transit Rider Origin–Destination Survey Methods and Technologies Primary Justification Count Percentage Federal compliance 25 48 Model development 12 23 Planning 11 21 Understand customer needs 7 13 Understand travel patterns 6 12 Analyze service changes 5 10 Ridership demographics 5 10 NTD reporting 2 4 Complete operations analysis 1 2 Advise system redesign 1 2 Time had elapsed, due for a new one 1 2 Total respondents 54 Note: Respondents had the option to choose multiple responses. Table C-4.
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Synthesis Questionnaire Results C-5 Survey Method Utilized Count Percentage Paper 34 67 Tablet 27 53 Online 9 18 Two-step 4 8 Other 1 2 Total respondents 51 Table C-8. Frequency of use of major survey methods.
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C-6 Public Transit Rider Origin–Destination Survey Methods and Technologies Reason Count Percentage Improved data quality due to automated validation of responses 28 100 Shortened wait period between completion of field survey and availability of data for analysis 17 61 Reduced labor costs related to data cleaning and analysis 17 61 Reduced labor and materials costs related to printing and paper handling 14 50 Enabled a new approach to survey design 11 39 Other 9 32 Total respondents 28 Note: Respondents had the option to choose multiple responses. Table C-11.
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Synthesis Questionnaire Results C-7 Days and Time Periods Surveyed Count Percentage Weekday: All time periods 48 94 Weekday: Only peak and midday 2 4 Weekday: Only peak periods 0 0 Weekday: Only peak periods in peak direction 0 0 Weekday: Other 1 2 Saturday: All time periods 21 41 Saturday: Only peak and midday 2 4 Saturday: Only peak periods 0 0 Saturday: only peak periods in peak direction 0 0 Saturday: Other 0 0 Sunday: All time periods 15 29 Sunday: Only peak and midday 2 4 Sunday: Only peak periods 0 0 Sunday: Only peak periods in peak direction 0 0 Sunday: Other 3 6 Total respondents 51 Note: Respondents had the option to choose multiple responses. Table C-15.
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C-8 Public Transit Rider Origin–Destination Survey Methods and Technologies Topics Count Percentage Trip purpose 51 96 Rider demographics 50 94 Type of fare used 46 87 Means of access and egress 45 85 Frequency of transit use 41 77 Customer satisfaction 21 40 Rider support for policy and planning proposals 4 8 Other 17 32 Total respondents 53 Note: Respondents had the option to choose multiple responses. Table C-18.
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Synthesis Questionnaire Results C-9 Accessibility Strategy Count Percentage Surveyors were trained on how to interact with people with disabilities 21 54 None 11 28 Online versions of the survey were compatible with screen reader technology 7 18 Proxy respondents were provided for those that could not complete surveys on their own 3 8 Adaptive technology was used for surveys administered on tablets 3 8 Other 9 23 Total respondents 39 Note: Respondents had the option to choose multiple responses. Table C-22.
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C-10 Public Transit Rider Origin–Destination Survey Methods and Technologies Median Min Max Total Responses Cost per complete/usable $36.83 $6.19 $139.78 21 Table C-26. Costs per completed survey.
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Synthesis Questionnaire Results C-11 Method Count Percentage Passenger counts 16 35 Number of surveys distributed 12 26 Number of persons approached by interviewers 9 20 Other 9 20 Total respondents 46 Table C-31. Response base method.
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C-12 Public Transit Rider Origin–Destination Survey Methods and Technologies Standards Count Percentage Origin and destination locations could be geocoded accurately 25 54 Boarding and alighting stops identified 25 54 Trip purpose was collected 16 35 Access and egress mode was collected 14 30 Route sequence (for trips that included a transfer) was collected 11 24 Respondent's demographic information was collected 11 24 All questions were completed 8 17 Other 15 33 Do not know 7 15 Total respondents 46 Note: Respondents had the option to choose multiple responses.
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Synthesis Questionnaire Results C-13 Data Source Count Percentage Fare-box and fare-card data 43 98 Automatic vehicle locator and automatic passenger counter data 41 93 General Transit Feed Specification data 36 82 Third-party data services that provide travel flow based on passively collected geospatial information 12 27 Third-party data on rider characteristics and demographics 4 9 Video analytics (e.g., facial recognition software) 0 0 Other 6 14 Total respondents 44 Note: Respondents had the option to choose multiple responses.
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Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012)
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TRA N SPO RTATIO N RESEA RCH BO A RD 500 Fifth Street, N W W ashington, D C 20001 A D D RESS SERV ICE REQ U ESTED ISBN 978-0-309-48021-5 9 7 8 0 3 0 9 4 8 0 2 1 5 9 0 0 0 0 Public Transit Rider O rigin–D estination Survey M ethods and Technologies TCRP Synthesis 138 TRB
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