Implementing the U.S. DOT Reasonable Modification Rule (2019) / Chapter Skim
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A-1 A P P E N D I X A Survey Instrument
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A-2 Implementing the U.S. DOT Reasonable Modification Rule Dear Survey Recipient: The Transportation Research Board (TRB)
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Survey Instrument A-3 industry experts who are listed on the TRB project web page: http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp? ProjectID=4345 We greatly appreciate your time in participating in the survey and the experience that you can share with the rest of the transit industry.
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A-4 Implementing the U.S. DOT Reasonable Modification Rule Survey responses will be reported in aggregate and individual answers will be kept confidential.
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Survey Instrument A-5 Establishment of Policy/Process TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 2. Which best describes your agency's current policy/process for considering requests from people with disabilities to make reasonable modifications / accommodations?
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A-6 Implementing the U.S. DOT Reasonable Modification Rule Establishment of Policy/Process (Continued)
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Survey Instrument A-7 Policy/Process Notification TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 6. How are transit agency operations employees informed about your agency's current reasonable modification policy/process?
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A-8 Implementing the U.S. DOT Reasonable Modification Rule 8.
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Survey Instrument A-9 Reasonable Modification Request Procedures TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 10. If you have a formal policy/process, what method(s)
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A-10 Implementing the U.S. DOT Reasonable Modification Rule 12.
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Survey Instrument A-11 14. When a passenger's request made in advance for a modification has been denied, how is this conveyed to the appropriate operating staff?
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A-12 Implementing the U.S. DOT Reasonable Modification Rule Requests Made in Advance -- for example, requests for a specific vehicle type Implementation Experience TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule If an actual number is available, please indicate.
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Survey Instrument A-13 If an actual percent is available, please indicate.
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A-14 Implementing the U.S. DOT Reasonable Modification Rule "Ad Hoc" Requests -- for example, requests to stop the bus at a different location because of a temporary condition blocking the bus stop Implementation Experience (Continued)
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Survey Instrument A-15 If an actual percent is available, please indicate.
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A-16 Implementing the U.S. DOT Reasonable Modification Rule Communication Methods Implementation Experience (Continued)
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Survey Instrument A-17 25. Of the methods through which your organization typically receives requests for reasonable modifications, which methods has your organization found to be most effective for gathering the information needed to determine whether or not the request can be approved?
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A-18 Implementing the U.S. DOT Reasonable Modification Rule Other Implementation Observations Implementation Experience (Continued)
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Survey Instrument A-19 28. What benefits has your agency experienced in implementing the policy/process?
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A-20 Implementing the U.S. DOT Reasonable Modification Rule Service Characteristics TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 32.
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Survey Instrument A-21 Service Characteristics (Continued) TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 35.
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A-22 Implementing the U.S. DOT Reasonable Modification Rule None 1 to 49 50 to 99 100 to 199 200 to 499 500 to 1,000 More than 1,000 Rail (including light rail, heavy rail, commuter rail, streetcar rail.
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Survey Instrument A-23 Organizational and Operating Environment TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 37. Does your agency contract out for any transit operations or management functions?
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A-24 Implementing the U.S. DOT Reasonable Modification Rule 40.
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Survey Instrument A-25 Additional Information TCRP Synthesis J-07/Topic SB-31: Implementing the US DOT Reasonable Modification Rule 41. Are there aspects of the US DOT reasonable modification rule about which you would like additional guidance or technical assistance?
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