Thought Leader Forum Summary—Emerging Issues for ACRP (2019) / Chapter Skim
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Pages 6-20
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6 ATTACHMENT TOP SEVEN EMERGING TOPICS DEVELOPED AT THE FORUM 1. TOTAL CUSTOMER EXPERIENCE Background Statement Customer service for airports is a constantly evolving moving target.
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7 need to consider new business models to address those challenges. Research Ideas • Explore differences between Europe and U.S.
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8 Washington, D.C., 2007. http://www.trb.org/ Publications/Blurbs/158669.aspx • Kramer, L.S.
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9 D.C., 2014. http://www.trb.org/Publications/ Blurbs/171247.aspx • Coogan, M., D
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10 technology applications and bring them to the market to meet these needs. • Passengers using seamless automated baggage check-in and delivery or an automated boarding pass.
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11 4. AIRPORT SUSTAINABILITY Background Statement Airport sustainability has many multidisciplinary definitions, including operational efficiency.
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12 of the National Academies, Washington, D.C., 2014. http://www.trb.org/main/blurbs/ 171840.aspx • Barrett, S.B., P.M.
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13 • Impact of airport closures on cargo passing through airports. How to include economic impacts to shippers in resilience planning?
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14 • Discussing airports that have civil service jobs and the limitations involved in attracting and rewarding a workforce within this system. Identifying creative ways municipal systems have recruited, hired, and developed talent that map to the specific airport needs (versus generic civil service descriptions)
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15 Sustain This refers to the importance of retaining a strong workforce which preserves institutional knowledge and minimizes disruption in operations over time. To replace a departing worker, the airport can spend up to 150% of the salary of the individual leaving.
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16 • Identifying how to break down silos between industry sectors to increase collaboration and productivity. • Defining basic data needs across the "systems" and the commonalities among "systems." • Assessing how to encourage joint innovative technologies that will serve airport passengers.
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Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 These digests are issued in order to increase awareness of research results emanating from projects in the Cooperative Research Programs (CRP)
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