Transit Service Evaluation Standards (2019) / Chapter Skim
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26 This chapter presents the results of a survey of transit agencies regarding transit service evaluation standards. The survey was designed to elicit information on 1.
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Survey Results 27 When APCs were first used in transit, agencies would equip a percentage of their buses with APCs and rotate these buses throughout the system. Of the 38 respondents that used APCs, 66% had equipped all buses with APCs.
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28 Transit Service Evaluation Standards samples) that yield statistically significant results.
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Survey Results 29 Definition of Standards The origin of performance standards was most often a senior management initiative at small and midsized agencies. At large agencies, a majority of respondents cited a department-level initiative.
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30 Transit Service Evaluation Standards • Service availability (coverage, bus stop locations/amenities, target service levels) , and • Safety (accidents, safety)
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Survey Results 31 • Changes to span of service, and • Route truncation, rerouting, or discontinuation. Among agencies that had made service changes as a direct result of service evaluation, almost 90% of respondents reported that their agency's governing board had never withheld approval of a proposed service change arising from the service evaluation process.
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32 Transit Service Evaluation Standards Agency Assessment of Designing and Applying Service Evaluation Standards The survey asked transit agencies to rate their efforts to design and apply service evaluation standards. The ratings were generally positive (Figure 8)
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Survey Results 33 The most common strategy for overcoming the one major challenge was ongoing education within the organization and with stakeholders and the public. Respondents also mentioned oversight of and investment in new technologies for collecting and evaluating data and attention to data collection protocols as strategies to address the one major challenge.
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34 Transit Service Evaluation Standards 10% 47% 50% 40% 18% 33% 10% 12% 17% 10% 12% 11% 10% 6% 6% 10% 11% 20% 0% 20% 40% 60% Small Medium Large Transparent rationale for changes Objective, data-based analysis Uniform application of standards Richer narrative of how transit works Peer comparisons Clear directive for planners Easy to understand Source: Survey results (multiple responses allowed)
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Survey Results 35 More than half of all respondents reported the most successful (as defined by the respondents) action taken on the basis of service evaluation standards was to adjust service levels in one of four ways: modifying or reallocating service, enabling cuts to low-demand routes, identifying opportunities for successful service improvements, or guiding a major redesign of the existing network Among the range of successful actions, small agencies were able to reduce service on low-performing routes and also reported using standards to guide placement of bus stops and stop amenities.
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36 Transit Service Evaluation Standards travel time and ridership. Ideally, identical performance metrics are used to assess service and to adjust service.
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