Managing the Transit Scheduling Workforce (2019) / Chapter Skim
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Pages 82-138
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From page 82... ...
82 A P P E N D I X A Survey Instrument [Survey begins on the next page. Figure 2 displays a flowchart of the survey design.]
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Survey Instrument 83 TCRP SF-20: Managing the Transit Scheduling Workforce Page exit logic: Skip / Disqualify Logic IF: #1 Question "Do you agree to participate in this survey? " is one of the following answers ("No")
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84 Managing the Transit Scheduling Workforce Researcher Contact Information If you want more information about the study or have any questions or concerns, contact the Principal Investigator, Michael J
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Survey Instrument 85 Page exit logic: No knowledge IF: #2 Question "Do you manage or otherwise have in-depth knowledge about the following topics, if applicable to your transit agency? " is one of the following answers ("Yes")
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86 Managing the Transit Scheduling Workforce Transit Agency Information Please provide or confirm information about your transit agency.
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Survey Instrument 87 6) Please name the main city, county, or region in which you provide service (e.g., Austin, TX or King County, Washington)
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88 Managing the Transit Scheduling Workforce Terminology This survey will use some terms that might not have consistent use throughout the transit industry. The most important terms are defined below.
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Survey Instrument 89 9) Thinking of all the modes your agency provides, indicate who creates transit schedules.*
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90 Managing the Transit Scheduling Workforce Hidden Value: NumOptionsCount Value: [question("answer count")
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Survey Instrument 91 Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Service provider creates schedules") Schedules Created by a Service Provider Earlier in the survey, you indicated that a service provider creates transit schedules for at least one of your fixed-route transit modes.
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92 Managing the Transit Scheduling Workforce 14) Out of the usual number of schedule changes per year, how often does the service provider create the transit schedules?
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Survey Instrument 93 Logic: Hidden unless: #15 Question "How often does your agency review or quality check the schedules created by the service provider? " is one of the following answers ("Less than half of all schedule changes created by the service provider", "More than half but fewer than all schedule changes created by the service provider", "Every schedule change created by the service provider")
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94 Managing the Transit Scheduling Workforce Logic: Show/hide trigger exists.
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Survey Instrument 95 Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Scheduling firm creates schedules") Earlier in the survey, you indicated that a scheduling firm creates transit schedules for at least one of your fixed-route transit modes.
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96 Managing the Transit Scheduling Workforce Logic: Show/hide trigger exists.
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Survey Instrument 97 Logic: Hidden unless: #28 Question "How often does your agency review or quality check the schedules created by the scheduling firm? " is one of the following answers ("Less than half of all schedule changes created by the scheduling firm", "More than half but fewer than all schedule changes created by the scheduling firm", "Every schedule change created by the service provider")
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98 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Schedules created in some other way")
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From page 99... ...
Survey Instrument 99 Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") Earlier in the survey, you indicated that your agency creates transit schedules.
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100 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules")
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Survey Instrument 101 Logic: Show/hide trigger exists.
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102 Managing the Transit Scheduling Workforce Logic: Hidden unless: ( Question "Transit scheduler apprenticeships or interns:" is one of the following answers ("1","2","3","4","5","6","7","8","9","10","11","12","13","14","15") OR Question "Temporary full-time or part-time transit schedulers:" is one of the following answers ("1","2","3","4","5","6","7","8","9","10","11","12","13","14","15")
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Survey Instrument 103 46) Maximum wage for the most senior transit scheduler: Validation: Must be currency Maximum wage (in U.S.
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104 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") This page asks about your agency's processes for recruiting new transit schedulers.
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Survey Instrument 105 Page entry logic: This page will show when: #50 Question "Are new transit schedulers MAINLY hired from outside or inside your agency? " is one of the following answers ("Outside the transit agency", "An even mix of both")
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106 Managing the Transit Scheduling Workforce Department or Position List Page entry logic: This page will show when: #50 Question "Are new transit schedulers MAINLY hired from outside or inside your agency? " is one of the following answers ("Inside the transit agency", "An even mix of both")
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Survey Instrument 107 Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules")
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108 Managing the Transit Scheduling Workforce 54) Does your agency have any strategies to encourage employees within certain transit agency departments or positions to become transit schedulers?
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Survey Instrument 109 56) Does your agency have educational background requirements when hiring entry-level transit schedulers?
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110 Managing the Transit Scheduling Workforce Type of qualification Years of experience asked for Not listed Minimum qualification Preferred (but not required) qualification Select from the following list: N/A, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 HASTUS or Trapeze)
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Survey Instrument 111 Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") This page asks about your agency's selection procedures for new transit schedulers.
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112 Managing the Transit Scheduling Workforce Logic: Hidden unless: (Question "Phone or web conference interview" is one of the following answers ("1 – Completely ineffective", "2 – Somewhat ineffective", "3 – Neutral", "4 – Somewhat effective", "5 – Extremely effective") OR Question "In-person interview" is one of the following answers ("1 – Completely ineffective", "2 – Somewhat ineffective", "3 – Neutral", "4 – Somewhat effective", "5 – Extremely effective")
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Survey Instrument 113 Logic: Hidden unless: Question "Standard test (a test to score an applicant's abilities) " is one of the following answers ("1 – Completely ineffective", "2 – Somewhat ineffective", "3 – Neutral", "4 – Somewhat effective", "5 – Extremely effective")
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114 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") This page asks about how your agency trains newly hired transit schedulers.
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Survey Instrument 115 Logic: Hidden unless: #66 Question "How does your agency use TCRP Report 30 or 135 when training newly hired transit schedulers? " is one of the following answers ("Neither are used")
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116 Managing the Transit Scheduling Workforce 70) About how long does initial training typically last before a newly hired transit scheduler begins working on a production schedule period or sign-up?
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Survey Instrument 117 72) Who normally trains newly hired transit schedulers?
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118 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") This page asks about how your agency provides ongoing training and development to your CURRENT transit schedulers (not new hires)
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Survey Instrument 119 Logic: Hidden unless: #76 Question "How does your agency use TCRP Report 30 or 135 for ongoing training and development of transit schedulers? " is one of the following answers ("Neither are used")
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120 Managing the Transit Scheduling Workforce 80) What content is part of ongoing training and development for transit schedulers?
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Survey Instrument 121 Logic: Show/hide trigger exists.
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122 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") Although a team effort, creating transit schedules does require well-performed work by individual transit schedulers.
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Survey Instrument 123 Logic: Hidden unless: #85 Question "What practices does your agency regularly use to manage and improve an individual transit scheduler's performance? " is one of the following answers ("Measuring schedule performance metrics (e.g., pay-to-platform ratio)
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124 Managing the Transit Scheduling Workforce Logic: Show/hide trigger exists.
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Survey Instrument 125 93) Overall, what are your agency's biggest challenges or lessons learned when trying to manage and improve an individual transit scheduler's performance?
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126 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") This page asks about your agency's trends and practices in transit scheduler retention.
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Survey Instrument 127 Validation: Must be numeric whole numbers only 99) About how many years do transit schedulers typically spend in other agency positions before becoming schedulers?
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128 Managing the Transit Scheduling Workforce Logic: Hidden unless: #101 Question "Does your agency currently have specific practices in place to help manage and improve transit scheduler retention? " is one of the following answers ("Yes")
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Survey Instrument 129 Logic: Hidden unless: #101 Question "Does your agency currently have specific practices in place to help manage and improve transit scheduler retention? " is one of the following answers ("Yes")
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130 Managing the Transit Scheduling Workforce Page entry logic: This page will show when: #9 Question "Thinking of all the modes your agency provides, indicate who creates transit schedules." is one of the following answers ("Transit agency creates schedules") This page asks about how transit schedulers interface with other stakeholders and departments and what roles those other stakeholders have in the scheduling process.
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Survey Instrument 131 Logic: Hidden unless: #106 Question "What departments or groups are given a regular opportunity to provide input to the creation of transit schedules? " is one of the following answers ("Bus or rail operators", "Bus or rail supervisors", "Dispatch/control room personnel", "Operations management", "Customer service agents (i.e., employees who field customer complaints or requests but who are not part of another department listed here)
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132 Managing the Transit Scheduling Workforce Logic: Show/hide trigger exists.
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Survey Instrument 133 Logic: Hidden unless: #110 Question "What sources of data are REGULARLY used during the schedule creation or refinement process (i.e., creating or refining schedule timetables, blocks, and runs)
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134 Managing the Transit Scheduling Workforce 112) Describe whether you desire to REGULARLY use MORE data during schedule creation or refinement.
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Survey Instrument 135 Logic: Hidden unless: (#110 Question "What sources of data are REGULARLY used during the schedule creation or refinement process (i.e., creating or refining schedule timetables, blocks, and runs)
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136 Managing the Transit Scheduling Workforce 116) What are other software programs REGULARLY used by transit schedulers when creating transit schedules?
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Survey Instrument 137 Please provide or confirm your contact information in case we have to follow up with you about your responses.
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138 Managing the Transit Scheduling Workforce Email action: Thank You Email To: [question("value")
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