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Pages 12-25

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From page 12...
... Foundation
From page 13...
... Introduction • Foundation • Reporting • Insight • Cases Step 1 Specify & Define Data This step involves the up-front work to define data requirements for TPM. You may be seeking to add new performance measures, modify your existing measures, or improve the efficiency of your data gathering processes.
From page 14...
... Introduction • Foundation • Reporting • Insight • Cases Step 1.1 Define Need, Vision, & Scope Define business needs for data. Begin with the business objective(s)
From page 15...
... Introduction • Foundation • Reporting • Insight • Cases • What granularity of data is needed -- what time period and spatial unit should each data observation represent? • What level of precision is required?
From page 16...
... Introduction • Foundation • Reporting • Insight • Cases conditions in that location and at that time, as well as understanding that the delay is happening during a busy holiday season in a retail area. Considering data integration needs early can save effort later that may be required to build integrated data sets for analysis.
From page 17...
... Introduction • Foundation • Reporting • Insight • Cases Step 1.2 Define Performance Measures Specify, test, and document performance measure calculations. For each performance measure, precisely document the data inputs and calculations needed.
From page 18...
... Introduction • Foundation • Reporting • Insight • Cases Step 1.3 Identify Analysis & Reporting Requirements Understand data user needs. Consider the information needs of different audiences and identify how they want to consume this information.
From page 19...
... Introduction • Foundation • Reporting • Insight • Cases Capabilities Checklist: Specify & Define Data Basic o The business need for data has been identified and documentation of this need is available for future reference. o An inventory of existing agency data sources has been compiled.
From page 20...
... Introduction • Foundation • Reporting • Insight • Cases Step 2 Obtain Data This involves activities related to obtaining the data needed to support the entire TPM process, including • data needed to calculate performance measures, • data needed to provide context necessary to understand performance trends, • data needed to understand root causes and factors contributing to performance results, • data needed to set realistic targets, and • data needed for selecting strategies to improve performance. These data may be obtained from existing internal, external, and commercial sources.
From page 21...
... Introduction • Foundation • Reporting • Insight • Cases Step 2.1 Assess & Select Data Sources Identify available data. Identify existing data sources that could be tapped to meet some or all of the requirements.
From page 22...
... Introduction • Foundation • Reporting • Insight • Cases Step 2.2 Acquire Data It may be appropriate to launch a data acquisition effort if • current agency data sources will not meet the requirements, • there are no suitable commercial sources that meet the requirements (for an acceptable price) , • there is a business case for new data collection, and • resources are available -- both for initial collection and ongoing upkeep of the data.
From page 23...
... Introduction • Foundation • Reporting • Insight • Cases Table 1. Contents of a data collection and quality management plan.
From page 24...
... Introduction • Foundation • Reporting • Insight • Cases For more information...
From page 25...
... Introduction • Foundation • Reporting • Insight • Cases Capabilities Checklist: Obtain Data Basic o Data collection procedures and protocols are defined and documented. o Data collection and processing workflows are mapped to clearly assigned responsibilities and deadlines.

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