Airport Incident Reporting Practices (2019) / Chapter Skim
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Pages 29-33
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From page 29... ...
29 One challenge of implementing an incident reporting system is gaining worker trust and confidence, as they are on the front line of incident occurrence. Concerns are expressed in the literature research as to whether employees, users, or the public will actually report themselves as committing safe or unsafe acts, or report other incidents that can be precursors to good safety practice, accidents, or violations.
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30 Airport Incident Reporting Practices reporting. Terms such as "hazard reporting," or even "operational experience feedback," have been used.
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Encouraging Incident Reporting 31 staff were less fearful of incident reporting, understood the significance of incident reporting, and reported incidents more willingly. Illustrative of a just culture is a study by Probst and Estrada (2010)
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32 Airport Incident Reporting Practices • Capabilities for swift learning, flexible role structures, and quick situational assessments are developed to mitigate risk impacts. • A hierarchy of controls are identified and clearly understood.
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From page 33... ...
Encouraging Incident Reporting 33 Figure 7. Two ways the Sarasota-Bradenton Airport facilitates public and employee reporting of incidents.
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