Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs (2019) / Chapter Skim
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Pages 38-43
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From page 38... ...
38 To ensure that accessible communications strategies will meet the needs of the intended users during an emergency, the strategies the airport has chosen to implement must be incorporated into the airport's existing emergency preparedness programs (see Figure 11)
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From page 39... ...
Incorporating the Strategies into an Emergency Preparedness Program 39 audio methods (e.g., PA systems) should be updated to include relevant accessibility strategies, such as: • Foreign translation of audio announcements based on the needs of the airport population/ traveling population • Foreign translation of digital messages pushed out on social media (e.g., Twitter, Facebook, and so forth)
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From page 40... ...
40 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs management department, and/or airport administration. Messages can be developed for a variety of audiences and support various emergency functions, including: • Emergency warnings and notifications for employees • Emergency notifications for airport occupants, tenants, airlines, and the traveling public • Protective action instructions for evacuation and sheltering in place • Evacuation wayfinding • Social media messaging and website content • Press releases and/or press conferences Critical questions for developing effective messaging include the following: • What is the simplest and most effective text that will convey the message and that includes information about the current situation and actions that need to be taken by the intended audience?
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From page 41... ...
Incorporating the Strategies into an Emergency Preparedness Program 41 DET DET goes beyond the traditional DAST approach, which relies on an outmoded medical model of disability that focuses on the "impairments" or "limitations" of people with disabilities. DET incorporates elements of DAST, but DET is based on the social model of disability that asks people to try to understand how current society and physical infrastructure perpetuates discriminatory practices.
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From page 42... ...
42 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs respondents mentioned a lack of coordination between air carriers and airports concerning training. Respondents indicated that airlines use established training providers to train their staff on how to accommodate people with DAFN, but that the airline training is not coordinated with the airport's wheelchair or mobility service providers.
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From page 43... ...
Incorporating the Strategies into an Emergency Preparedness Program 43 • Include people with DAFN in the exercise or drill to enhance the awareness and understanding of airport staff, regional partners, and first responders with respect to planning considerations for people with DAFN. • Integrate a variety of accessibility considerations for people with DAFN into the drills, including emergency communications, transportation, mass care, and search and rescue.
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