Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs (2019) / Chapter Skim
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Pages 85-94
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F-1 A P P E N D I X F Emergency Communications CONOPS Template This template is designed to assist airports in creating an emergency communications concept of operations (CONOPS) for people with DAFN, including people with disabilities or other access and functional needs and people with limited English proficiency (LEP)
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F-2 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs [Airport Name] Emergency Communications Concept of Operations [Date]
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Emergency Communications CONOPS Template F-3 Background On a day-to-day basis, an airport is responsible for communicating messages to staff and to the public. Most messaging and signage is planned and deliberate, using boilerplate language and standard messages that have been tailored to the many different audiences of people who are traveling through or working at an airport.
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F-4 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs Situation In emergencies and disasters, [Airport Name] will need to communicate vital, potentially lifesaving information to travelers, vendors, and airport employees.
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Emergency Communications CONOPS Template F-5 Implementation This CONOPS will be implemented whenever the [Airport Name] Authorized Representative activates the EOP or any time that communications and messaging outside of routine, standard communications to travelers are needed.
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F-6 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs Customs and Border Protection (CBP) • Participates in internal and multi-agency emergency planning, training, and exercises, focusing on emergency communications to all populations.
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Emergency Communications CONOPS Template F-7 Response Roles and Responsibilities ADA Coordinator's Office • Assigns DAFN communications function within the Incident Command structure as soon as reasonably possible during the initial response, with the capability to grow throughout the recovery; tasks would be to verify technology is utilized, coordinate additional messages, and develop real-time objectives to ensure ongoing communication as the event unfolds. • Coordinates with established vendors and/or city or county mutual aid for American Sign Language (ASL)
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F-8 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs – Coordinates with Public Relations and/or PIO regarding statements to the public, including the use of alternate messaging formats. Airport Volunteers • Without compromising their own safety, provide assistance to passengers, travelers, and other people at the airport who may not understand or be able to respond.
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Emergency Communications CONOPS Template F-9 Checklists The following checklists provide reminders of details to be considered and/or addressed within the planning or response processes. These checklists are not inclusive of all possible checklists, subjects, or tasks within a function and can be expanded on as needed.
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