Communication Strategies for Airport Passenger Access and Mobility (2019) / Chapter Skim
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1 Access to relevant, precise, and timely information is crucial for a pleasant experience in air travel. Travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency need alternative approaches to those provided for general travelers for accessing and communicating air travel information.
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2 Communication Strategies for Airport Passenger Access and Mobility real-time interpretation in dozens of languages. New technologies in automated kiosks and biometric programs should also reduce the needs for verbal communication.
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