Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (2020) / Chapter Skim
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Pages 125-131
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From page 125... ...
125 8.1 Customer Experience Many of the challenges experienced pre-flight are also experienced postflight, such as wayfinding and long distances to walk. While navigating to baggage claim or the next gate can be a challenge, travelers also encounter problems with finding restrooms that meet their needs and with getting through the baggage claim area independently (Mein et al.
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126 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities relayed to travelers with hearing loss through American Sign Language on the display screen (Figure 8-1)
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From Arrival Gate to Terminal Exit and Interterminal Connections 127 becomes an issue with other travelers waiting to board the next flight. To address this problem, London Heathrow designated hold rooms where travelers waited for an available service provider to take them to their next touchpoint.
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128 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities submit their travel and personal information to Customs via the app, then receive a barcode on their smartphone to present to officers. During site visits, the research team learned that a single incoming flight to Amsterdam Schiphol had more than 120 wheelchair assistance requests, while the number topped 140 at Vancouver International Airport.
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From Arrival Gate to Terminal Exit and Interterminal Connections 129 8.5 Ground Handling IATA Resolution 753 went into effect in June 2018, giving airports 1 year to ensure that baggage-handling systems meet new higher standards. The goal of the resolution is to reduce the number of lost or delayed pieces of luggage by tracking them at every stage of their journey and maintaining a chain of custody as luggage transfers at various phases in the journey.
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130 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities carousels comes from the tendency for bags to stack on each another when the belt is overcrowded. When bags begin to stack, the ones at the bottom of the carousel are weighed down and can be difficult to extract from the pile.
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From page 131... ...
From Arrival Gate to Terminal Exit and Interterminal Connections 131 walkers, and rollators. In addition to on-site repair services, the service station also has mobility devices available for short-term rental and can assist with device replacement.
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