Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (2020) / Chapter Skim
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Pages 132-134
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From page 132... ...
132 9.1 Customer Experience The key difference between challenges experienced when leaving the airport versus arriving at the airport is the need to find and often wait for ground transportation. User Needs Survey respondents reported the "lack of accessible transportation" as the biggest obstacle to using ground transportation, followed by "poor service by drivers," "long wait times," and "poor directions and signage." Travelers who have received assistance from a service provider also struggle at this point in their journey as they may receive assistance only to the terminal door or curb outside.
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From page 133... ...
From Terminal Exit to Leaving the Airport 133 9.3 Ground Transportation Waiting Areas Travelers who use scheduled ground transportation -- such as public buses and shuttle services -- often have a waiting period from the time they arrive at the pickup location until the actual pickup time. To accommodate these travelers, some airports have ground transporta tion centers or waiting areas.
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From page 134... ...
134 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities can get a wheelchairaccessible taxi simply by going to the taxi stand and asking the taxi starter to pull an accessible vehicle to the front of the line. However, where taxis are not readily available, alternative procedures may be in place.
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