Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (2020) / Chapter Skim
Currently Skimming:
Pages 135-145
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 135... ...
135 10.1 Introduction and Overview As noted in Chapter 1, the change in airport management to a customer-centric approach detailed by ACRP Report 157: Improving the Airport Customer Experience is also having a noticeable impact on services and accommodations for passengers with disabilities and for older travelers with functional limitations. A growing number of U.S.
|
From page 136... ...
136 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (e.g., the number of individuals with mobility, vision, hearing, and cognitive disabilities that are traveling each year and how these numbers will grow over time)
|
From page 137... ...
Management Practices 137 Many if not most of the problems noted in earlier chapters can be addressed by improvements in customer service, achieved by taking a close look at the gaps that exist and then working collaboratively with other stakeholders to find solutions. This will also require increasing the quality and quantity of initial and refresher disability-related training for all staff working at the airport.
|
From page 138... ...
138 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities customer advisory boards, including the Travelers with Disabilities Advisory Committee, discussed later in this chapter. The Port of Seattle Commission has also committed Seattle–Tacoma International to becoming "the most accessible airport in the USA," a title for which a number of airports are now vying.
|
From page 139... ...
Figure 10-1. Framework for measuring the benefits of accessibility (Source: Federing and Lewis 2017)
|
From page 140... ...
140 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities 3. Including a notice of nondiscrimination in all published public information, 4.
|
From page 141... ...
Management Practices 141 practices and discussion of current issues affecting participating airports, as well as for education of newcomers to the position. At the first forum, held in August 2017, ADA coordinators shared best practice solutions and innovations from their airports that included the following: • Compile a monthly report of all ADA complaints sent to all stakeholders (Hartsfield–Jackson Atlanta International)
|
From page 142... ...
142 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Collaboration and cooperation among all stakeholders is critical to bridging the service gaps identified in earlier chapters. San Francisco International Airport has a Universal Design Committee to ensure that new facilities work well for all customers.
|
From page 143... ...
Management Practices 143 Hartsfield–Jackson Atlanta International and Los Angeles International and see their applications for membership. Airports that have disability advisory committees have been able to attract at least one Airport or Department of Aviation director or above to be fully active on the board.
|
From page 144... ...
144 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities volunteers providing information and assistance know how to appropriately and effectively interact and communicate. As feedback from the user needs focus groups and survey indicates, there is still much work to be done in this area.
|
From page 145... ...
Management Practices 145 equipment needed by people with a variety of disabilities are on hand, including sleeping cots that are accessible for individuals who are nonambulatory. A resource from the Florida Department of Health that includes a sample supply and equipment list is included in References and Bibliography, along with a guide from the Federal Emergency Management Agency on planning for disability, access, and functional needs in shelters.
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.