The National Academies Press

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Pages 170-186

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From page 170... ... 170 This chapter provides additional details on many of the various technologies and assistive devices and equipment mentioned in early chapters and that have the potential to improve accessibility and equity in air travel. Readers are also directed to Chapter 8, Wayfinding Technologies for Aging Travelers and Persons with Disabilities, in ACRP Research Report 177 (Harding et al. Read the entire page →
From page 171... ... Information Technology and Assistive Technologies 171 However, manufacturers such as Vision-Box are designing facial-recognition cameras to adjust in height to capture images of passengers of all sizes, including those using wheelchairs. Read the entire page →
From page 172... ... 172 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities travelers' faces and retinas as they walk through a virtual aquarium-like tunnel in Terminal 3. In the future, the airport plans to install similar pathways so passengers can simply walk through the terminal to check in for their flight, clear immigration, enter Emirates' lounge, and board flights. Read the entire page →
From page 173... ... Information Technology and Assistive Technologies 173 Figure 12-1. Vision-Box automated border control kiosks with fingerprint reader (left) Read the entire page →
From page 174... ... 174 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities 12.1.3 CLEAR Biometric Screening The biometric identity verification system CLEAR uses fingerprint- and iris-identification technology to accelerate TSA's document-verification procedure (Figure 12-3) Read the entire page →
From page 175... ... Information Technology and Assistive Technologies 175 into the system. Car seats, golf clubs, and other oversized pieces are processed through a special lane with an agent's assistance. Read the entire page →
From page 176... ... 176 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities concept. The following innovations have been previously demonstrated, some of which have moved into the second phase: • Checkpoint planning and staff allocation, • High-throughput bottled liquid scanner, • eAIT (see Section 5.8) Read the entire page →
From page 177... ... Information Technology and Assistive Technologies 177 screen-based menus possible. An audio description of available menu options is transmitted to the user through a headset, handset, or cochlear implant. Read the entire page →
From page 178... ... 178 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities this feature as "always on, always ready." If this "always ready" technology is to be implemented on public kiosks, any kiosk user or anyone in close proximity to the kiosk must be aware that the machine may detect their speech. It is important to inform users that the kiosk is enabled with speech-command technology so that they know the software is available and to also "warn members of the public (in proximity) Read the entire page →
From page 179... ... Information Technology and Assistive Technologies 179 12.3.3 FacePort Improving passengers' traveling experience and reducing operating costs for airport and airline staff are not mutually exclusive. One innovative example is telepresence technology, which helps two people to speak face to face even though they are in separate places. Read the entire page →
From page 180... ... 180 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities luggage to use the nearby elevators instead. During a 6-week trial, Network Rail realized a 260 percent increase in passengers using the elevators (Tensator 2014) Read the entire page →
From page 181... ... Information Technology and Assistive Technologies 181 explanation twice, first to allow the user to form a mental image of the space and second to help the user to navigate within the space. The RoomMate is installed in companion restrooms at Birmingham, London Heathrow Terminal 2, and Manchester in the UK and in Larnaca International Airport in Cyprus. Read the entire page →
From page 182... ... 182 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities reduced mobility in bridging the gap in last-mile transportation. Currently, WHILL is running trials of an in-airport application of the MaaS Business model in airports around the globe to give travelers with reduced mobility greater independence while reducing the number of pushes required for passengers. Read the entire page →
From page 183... ... Information Technology and Assistive Technologies 183 The American Association of Airport Executives (AAAE) is partnering with Aira to make it easy and efficient for airports to offer the service to their customers with vision loss through the AAAE–Aira Airport Network. Read the entire page →
From page 184... ... 184 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities allows them to communicate effectively with their client -- either airline or airport -- and to dispatch service requests to their agents and track their movements as they meet and assist passengers. Agents are equipped with tablets to receive assignments with details such as the traveler's name, the meeting point, and the departing or arriving flight information. Read the entire page →
From page 185... ... Information Technology and Assistive Technologies 185 A number of major European airports -- including Paris–Charles de Gaulle, Paris Orly, Brussels, London Gatwick, and Zurich, as well as smaller airports in France and England -- use Ozion software. Each November, Ozion holds the Airport PRM Leadership Conference in Paris, which brings together airports, passenger advocacy groups, assistance providers, airlines, and civil aviation authorities to discuss innovations and best practices. Read the entire page →
From page 186... ... 186 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities The suit is used to analyze the design and usability of a product or service, specifically when older adults are among the potential user group. It can also help designers identify obstacles that older users may experience while using their product or service. Read the entire page →

From page 170...

... 170 This chapter provides additional details on many of the various technologies and assistive devices and equipment mentioned in early chapters and that have the potential to improve accessibility and equity in air travel. Readers are also directed to Chapter 8, Wayfinding Technologies for Aging Travelers and Persons with Disabilities, in ACRP Research Report 177 (Harding et al.