Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (2020) / Chapter Skim
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Pages 88-110
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From page 88... ...
88 6.1 Customer Experience As travelers transition from landside to airside, they may be presented with a larger, more architecturally complex environment through which to navigate. This is especially the case in large airports with more than one level and multiple concourses (Harding et al.
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From page 89... ...
From Security Checkpoint to Gate and from Gate to Gate 89 be transferred after Security from a wheelchair to an electric cart. This mode of transportation is preferred by some who dislike using a wheelchair, while others have difficulties getting in and out of the cart and prefer one-on-one wheelchair service.
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From page 90... ...
90 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities service in Terminal 1. The "cart stop" system provides efficient electric cart service to travelers who did not initially request assistance from the airlines but -- after clearing Security -- discover that the distance to the gate is too far to manage.
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From page 91... ...
From Security Checkpoint to Gate and from Gate to Gate 91 and back to detect people and objects in its path and can maneuver so precisely that it can go into elevators without hitting walls. It is also capable of adapting its speed to the surrounding crowd.
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92 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities If an airport can provide multiple transit options, then travelers can choose what will work best for them. • McNamara Terminal at Detroit Metropolitan Wayne County Airport has been cited as an example of universal design because it offers travelers a choice of walking, using the moving walkway, or taking an automated people mover.
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From page 93... ...
From Security Checkpoint to Gate and from Gate to Gate 93 The Intelligent Airport Trolley, a cart with wayfinding capabilities, was introduced at Passenger Terminal Expo 2018 in Stockholm, Sweden. The cart is lightweight, is easy to push, and has a tablet with an airport map mounted on the push handle.
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From page 94... ...
94 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities who is too large to be in the lap of a parent who is being pushed in an airport wheelchair. A second agent would still be needed, but at least the child could be pushed more safely in a stroller rather than being carried.
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From Security Checkpoint to Gate and from Gate to Gate 95 real-time flight information, visual pages, security information and instructions, and promotions of facilities and services throughout the airport (Harding et al.
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96 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities • Phoenix Sky Harbor International has looped 15 gates on the South Concourse in Terminal 3 and plans to loop an additional 10 gates on the North Concourse in 2020. • Austin–Bergstrom International has looped 12 gates.
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From page 97... ...
From Security Checkpoint to Gate and from Gate to Gate 97 6.5 New Concourse Concessions, Amenities, and Services According to the ACI North America (NA) 2017 Guest Experience Management and Passenger Amenities Survey, the fastest-growing amenities at U.S.
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98 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Places facilities are in the UK. Many are located in airports, including London Heathrow and London Gatwick.
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From Security Checkpoint to Gate and from Gate to Gate 99 Figure 6-12. Companion restrooms with an adjustable-height adult changing table at Orlando International Airport.
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From page 100... ...
100 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities To avoid having a curb like many SARAs, the entire floor of the room is raised to allow drainage underneath, as at Washington Dulles. The L-shaped design allows handlers to position themselves near their animal without standing on the turf.
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From page 101... ...
From Security Checkpoint to Gate and from Gate to Gate 101 6.5.3 Nursing and Lactation Rooms Many airports have added Mamavas -- private pods for nursing mothers -- to their facilities. However, only some have purchased the accessible model, called the "Mamava ADA." If two Mamavas are located next to each other, one is permitted to be inaccessible.
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102 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities features special equipment to provide a stimulating or relaxing sensory experience for the user. The type of experience varies, depending on what users need and how they interact with their environment.
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From Security Checkpoint to Gate and from Gate to Gate 103 Phoenix Sky Harbor and Portland International in Oregon recently opened virtual care clinics, where travelers and employees can have a video visit with board-certified providers. Vancouver International and Calgary International have full-service pharmacies.
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From page 104... ...
104 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities In addition to seating, charging stations can also be built into tables and workstations. The Arconas inPower Bar is a functional workspace with built-in power outlets (Figure 6-18)
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From page 105... ...
From Security Checkpoint to Gate and from Gate to Gate 105 one such lounge -- with a television and comfortable chairs -- is located in a quiet area next to an adult changing room. At London Gatwick's North Terminal, travelers receiving wheelchair or other assistance from the service provider have the option of spending their time in the lounge for travelers with disabilities (Figure 6-19)
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From page 106... ...
106 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities and other amenities; the quality of directional signage and public address systems, which is often overlooked; floor/wall/ceiling materials; and the proximity and integration of passenger services and revenuegenerating amenities (Wordsworth 2015)
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From page 107... ...
From Security Checkpoint to Gate and from Gate to Gate 107 Gatwick Airport has all four symbols posted wherever services or amenities for travelers with disabilities are available (Figure 6-21)
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From page 108... ...
108 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Findings from the 2015 Open Doors Organization market study on adult travelers with disabilities indicated a lack of seating as one of the most commonly encountered obstacles in the airport. Seating should be available throughout the airport at all functional areas and at regular intervals along concourses and other walkways (Open Doors Organization 2015)
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From page 109... ...
From Security Checkpoint to Gate and from Gate to Gate 109 for seating areas against a terrazzo concourse for traffic areas (Harding et al.
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From page 110... ...
110 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Figure 6-25. Los Angeles World Airports' emergency brochure (left)
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