Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (2020) / Chapter Skim
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1 How U.S. airports accommodate customers and who they consider those customers to be has undergone a major transformation over the past decades, as evidenced by earlier ACRP research (Boudreau et al.
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2 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Terminal Expo, the "Aging Population and [Persons with Reduced Mobility] PRMs" conference track has continued to expand since it was first introduced in 2012.
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Introduction 3 Canada) or the airports (as in Europe under Regulation (EC)
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4 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Chapters 3 to 9 explore user needs and innovations by journey segment, following the organizational structure used in ACRP Synthesis 51: Impacts of Aging Travelers on Airports, ACRP Research Report 161: Guidelines for Improving Airport Services for Inter national Customers, and the Wayfinding Accessibility Audit Checklist. Each chapter first examines issues and challenges facing older adults and individuals with various disabilities during that specific journey segment.
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Introduction 5 • Explore user needs pretrip and at the airport for the various categories of disability, challenges faced, and new technologies or best practices to overcome those barriers; and • Assess the extent to which disability access and inclusion are addressed in aviation publications, conferences, customer satisfaction surveys, awards, and so on, and whether such measurement has changed over time. Given the broad nature of the research scope, the search categories were numerous and -- for the most part -- fell within the following consolidated topics: • Airport Management Practices, • User Needs, • Architecture and Design, • IT–Communications and People-Processing Technology, • Ground Transportation and Automated People Movers, and • Best Practices: Specific Airports and Stakeholders.
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6 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities 1.3.2.3 Industry Events Information on innovations, best practices, and technologies was also gathered at more than 20 aviation industry events from 2016 to 2018, most notably: • The FAA National Civil Rights Training Conference for Airports, 2016–18; • The FAA ADA/Section 504 Coordinators Forum, 2017–18; • The Passenger Terminal Expo and Conference, 2016–18; • The M-Enabling Summit and Expo, 2016–17; • The Open Doors Organization Universal Access in Airports, 2016, 2018; • The Open Doors Organization Airline and Service Company Symposia, 2016–17; • The AAAE Innovation Forum, 2017; • The Airport PRM Leadership Conference, 2017–18; • The Civil Aviation Authority PRM and Airport Accessibility Conference, 2018; and • The ACI Customer Excellence Global Summit, 2018 1.3.3 Airport Case Studies The airports selected as case studies are recognized innovators and represent different regions, sizes, and governance structures. Three non-airports were also included as case studies.
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Introduction 7 • Houston George Bush Intercontinental Airport (IAH)
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