Development of Transactional Data Specifications for Demand-Responsive Transportation (2020) / Chapter Skim
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Pages 74-85
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74 Engaging Industry Experts A P P E N D I X B The research team engaged a group of leaders drawn from the demand-responsive transportation industry as an external industry advisory panel during this project. The purpose of this industry advisory panel was to assess the current state of practice, learn about challenges and opportunities that currently exist, and discuss implementation and management issues for adoption of transactional data specifications.
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Engaging Industry Experts 75 Transportation network companies (3) Technology providers (8)
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76 Development of Transactional Data Specifications for Demand-Responsive Transportation Interview Findings on Industry and Roles Participants first discussed how their organization was using transactional data for demandresponsive transportation services. Three key findings are summarized here.
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Engaging Industry Experts 77 Interview Findings on Benefits The potential benefits of moving to a common specification for transactional data in demandresponsive transportation were discussed at length during the interviews. The interview responses varied somewhat across the industry advisory panel members.
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78 Development of Transactional Data Specifications for Demand-Responsive Transportation Interview Findings on Challenges Interviewees also discussed the challenges of moving to a common specification for transactional data in demand-responsive transportation services. Five key concerns are highlighted.
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Engaging Industry Experts 79 Summary of Interviews This section graphically summarizes the key findings of the industry advisory panel interviews. Findings on the state of the DRT industry and implications for this project that aims to develop common transactional data specifications are shown in Table B-1.
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80 Development of Transactional Data Specifications for Demand-Responsive Transportation Private-sector players have developed internal systems to work with other vendors' proprietary systems. Companies have various levels of sophistication and integration, which complicates adoption of new specifications.
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Engaging Industry Experts 81 For each meeting, the project team presented an overview of progress made and solicited direct feedback about specific issues. Most of the issues brought up in the panel meetings mirrored what was discussed in the interviews, which were summarized in the previous section.
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82 Development of Transactional Data Specifications for Demand-Responsive Transportation meetings, eight possible models of governance were identified. The research team and industry advisory panel discussed the pros and cons of each potential governance model at length; however, there was no consensus as to the best approach.
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Engaging Industry Experts 83 responsive transportation industry to develop a standard and convince a large part of the market to adopt it. Model 5: Professional Organization Manages Specification Many interviewees suggested that either APTA or CTAA would be an appropriate forum for managing a specification for transactional data.
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84 Development of Transactional Data Specifications for Demand-Responsive Transportation Interview Protocol The protocol is for semi-structured interviews by phone, with each interview taking approximately 45 minutes. Two TCRP project team members participated in each interview, one to ask questions and one to focus on taking notes.
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Engaging Industry Experts 85 Probe about specific topics: operational advantages, options for using multiple service providers, ridership increases, etc. Challenges What are the challenges for your organization of adopting a transactional data specification?
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