Airport Workforce Programs Supporting Employee Well-Being (2020) / Chapter Skim
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1 Airport Workforce Programs Supporting Employee Well-Being Airport employees face a variety of stressors in their daily work lives. From working in an environment that includes 24/7 operations, a focus on customer service in customer-facing jobs, changing technology, and potential security or personal safety concerns resulting from the location of their work, there are many sources of stress that are inherent for airport employees.
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2 Airport Workforce Programs Supporting Employee Well-Being While some may consider well-being a singular concept, well-being includes a focus on the whole person and has multiple components, including physical, psychological/mental, social, and financial well-being. To address these varying components of employee wellbeing, airports use varying well-being program offerings.
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Summary 3 they are helping to create a culture that values employee well-being and health, thereby increasing use of the available programs. • Creating an organizational culture in which employees value well-being and safety will increase the use of well-being programs, benefiting both individual employees and the airport as a whole.
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