Airport Workforce Programs Supporting Employee Well-Being (2020) / Chapter Skim
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4 Introduction A key element of attracting and retaining employees is providing an environment where people want to work. Airports that decrease stress for employees create an environment in which employees want to work and can thrive.
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Introduction 5 stressors for employees. Further, generational differences, the loss of institutional knowledge from employee turnover, and a high learning curve for new hires can increase stress and affect employee morale and productivity.
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6 Airport Workforce Programs Supporting Employee Well-Being This chapter, Chapter 1, introduces the report and provides a brief overview of the study methodology and final synthesis report structure. Chapter 2 focuses on the stressors that airport employees face.
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Introduction 7 Chapter 5 summarizes the conclusions of the synthesis and identifies areas where additional study, information, or measurement may be necessary to better support employees in dealing with the stressors they encounter. The chapter also offers guidelines for implementing robust employee well-being programs.
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