Airport Workforce Programs Supporting Employee Well-Being (2020) / Chapter Skim
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Pages 8-13
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From page 8... ...
8 Stressors for Airport Employees This chapter focuses on the main stressors that affect airport employees. It combines findings from the literature review and the survey of airport well-being programs to provide information related to the current thinking regarding workplace stressors in airports, with focus in the following areas: • Stress in the workplace • Employee stress in airports • Benefits of decreasing airport employee stress and increasing well-being • Safety and well-being • Special considerations for well-being Following these topics, which were compiled from the literature review, this chapter included the survey findings regarding the greatest stressors for airport employees, as perceived by the survey respondents.
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From page 9... ...
Stressors for Airport Employees 9 strong well-being program can counteract workplace stressors, what organizations can do to encourage well-being, and how well-being can lead to better organizational performance. Employee Stress in Airports Workplace stress is a complex, multifaceted concept that can take many different forms.
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From page 10... ...
10 Airport Workforce Programs Supporting Employee Well-Being caused from these kinds of technologies is so ubiquitous that it has been named technostress, defined by the Oxford English Dictionary (2017) as "informal stress or psychosomatic illness caused by working with computer technology on a daily basis." Aside from the anxiety caused by incessant e-mails and texts throughout the day, the persistent evolution of computer technology and software programs used in the airport industry may be overwhelming for employees, causing them to feel intimidated or uncomfortable because of a lack of knowledge of or proficiency with new technologies.
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From page 11... ...
Stressors for Airport Employees 11 employee recruitment and retention (Aldana 2019)
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From page 12... ...
12 Airport Workforce Programs Supporting Employee Well-Being all levels understand the importance of and participate in health and safety values and attitudes. A positive culture that promotes safety, health, and respectful relationships among employees must also be cultivated in order to see the overall well-being of the workforce improve.
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From page 13... ...
Stressors for Airport Employees 13 of the stressors experienced by their airports' staff. If airports had previously conducted any data collections or asked employees about their stressors, this information could have been incorporated into the survey respondents' answers as well.
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