Playbook for Cultivating Talent in the Airport Environment (2021) / Chapter Skim
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Pages 35-60
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From page 35... ...
35 Supporting employee growth is crucial to the long-term success and sustainability of airports. The most important skills and key competencies that are lacking in employees are technical skills, personal effectiveness and professional skills, and overall knowledge of the airport industry.
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From page 36... ...
36 Playbook for Cultivating Talent in the Airport Environment Play Overview Page Play 7: Provide job shadowing opportunities to broaden employee skills Job shadowing provides employees the opportunity to learn about and observe the responsibilities and interactions of different jobs within the airport without transitioning from their current roles. 37 Play 8: Facilitate reciprocal mentoring opportunities to increase employee capabilities Facilitating a reciprocal mentoring program is a cost-effective strategy for encouraging collaborative learning within the airport and provides employees with opportunities to engage with and learn from their colleagues.
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From page 37... ...
Supporting Employee Growth 37 Play 7: Provide Job Shadowing Opportunities to Broaden Employee Skills Overview of Play Possible Indicators of a Need for this Play Job shadowing provides employees the opportunity to learn about and observe the responsibilities and interactions of different jobs within the airport without transitioning from their current role. Through job shadowing, employees can see different roles or job functions at the airport to understand the daily tasks completed in that job as well as the skills needed to be successful.
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From page 38... ...
38 Playbook for Cultivating Talent in the Airport Environment Play 7: Provide Job Shadowing Opportunities to Broaden Employee Skills (cont.) Job Shadowing Success Story Im pl em en ta tio n St ep s Step 1: Determine the type of job shadowing program that works best for the airport and meets overall needs and resource availability.
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From page 39... ...
Supporting Employee Growth 39 19 https://www.adp.com/spark/articles/2018/11/the-benefits-of-establishing-a-job-shadowing-program-for-employees.aspx 20 https://www.mmu.ac.uk/media/mmuacuk/content/documents/human-resources/a-z/guidance-procedures-and-handbooks/Job_Shadowing_Guidelines.pdf 21 https://hr.un.org/page/job-shadowing Play 7: Provide Job Shadowing Opportunities to Broaden Employee Skills (cont.) Additional Resources Key Success Factors • Create clear guidelines and requirements to identify who can participate in job shadowing.
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From page 40... ...
40 Playbook for Cultivating Talent in the Airport Environment Play 7: Provide Job Shadowing Opportunities to Broaden Employee Skills (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Participation in job shadowing • Improvements in employee knowledge and skills • Growth in employee networks across the airport • Ability for staff to transition to new roles As an example of a short-term internal job shadowing opportunity, one company instituted a Take Your Coworker to Work Day, during which employees could visit another department within the organization to learn about the different work conducted by the company.
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From page 41... ...
Supporting Employee Growth 41 Play 8: Facilitate Reciprocal Mentoring Opportunities to Increase Employee Capabilities Overview of Play Possible Indicators of a Need for this Play Reciprocal mentoring is a mentoring relationship in which employees alternate providing advice, guidance, and wisdom to one another. This structure is mutually beneficial as it allows employees to teach and learn from their partners, rather than have only one employee serving as the mentor or teacher.
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From page 42... ...
42 Playbook for Cultivating Talent in the Airport Environment Play 8: Facilitate Reciprocal Mentoring Opportunities to Increase Employee Capabilities (cont.) Reciprocal Mentoring Success Story Im pl em en ta tio n St ep s Step 1: Establish the goals of the mentoring program, including the metrics by which the success of the program will be measured (e.g., career progression for participants)
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From page 43... ...
Supporting Employee Growth 43 22 https://www.quill.com/blog/workplace-culture/how-to-set-up-a-reciprocal-mentoring-program-for-employee-engagement.html 23 http://www.fau.edu/mentoringproject/pdf/mentor-training.pdf 24 https://artofmentoring.net/reverse-reciprocal-mentoring/ Play 8: Facilitate Reciprocal Mentoring Opportunities to Increase Employee Capabilities (cont.) Additional Resources Key Success Factors • Matching employees who can learn from and teach each other is imperative for the success of a reciprocal mentoring program.
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From page 44... ...
44 Playbook for Cultivating Talent in the Airport Environment Play 8: Facilitate Reciprocal Mentoring Opportunities to Increase Employee Capabilities (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Increased participation in the program • Positive comments from reciprocal mentoring participants • High scores on program satisfaction surveys from participants As an example of an effective reciprocal mentoring program, an organization wanted to implement a mentoring program but did not have enough senior-level employees to serve as mentors.
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From page 45... ...
Supporting Employee Growth 45 Play 9: Guide Employees in Pursuing Relevant Training or Certifications to Improve Their Skills Overview of Play Possible Indicators of a Need for this Play Employees often do not have sufficient opportunities to participate in voluntary training and development opportunities that are designed to improve their skills or increase their technical or professional knowledge. One reason for this is that some managers view these opportunities as something that can only be done if time permits after completing things of higher priority (e.g., their daily work)
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From page 46... ...
46 Playbook for Cultivating Talent in the Airport Environment Play 9: Guide Employees in Pursuing Relevant Training or Certifications to Improve Their Skills (cont.) Encouraging Employee Training Success Story Im pl em en ta tio n St ep s • It may be helpful to use a budgeting worksheet to track available funds for sponsoring employees.
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From page 47... ...
Supporting Employee Growth 47 25https://hbr.org/2018/09/make-sure-everyone-on-your-team-sees-learning-as-part-of-their-job 26 https://www.aaae.org/aaae/AAAEMBR/AAAEMemberResponsive/PD/Training/Onsite_Training/Onsite_Training.aspx#cal 27 https://www.iata.org/en/training/subject-areas/airport-courses/ Play 9: Guide Employees in Pursuing Relevant Training or Certifications to Improve Their Skills (cont.) Additional Resources Key Success Factors • Managers should be thorough when generating the list of training and certification opportunities and programs to ensure that it is all-encompassing, and employees understand the available opportunities.
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From page 48... ...
48 Playbook for Cultivating Talent in the Airport Environment Play 9: Guide Employees in Pursuing Relevant Training or Certifications to Improve Their Skills (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Training participation rates • Learner competency and proficiency improvements (pre- and post- guidance)
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From page 49... ...
Supporting Employee Growth 49 Play 10: Conduct Constructive Feedback Sessions for Leaders to Promote Consistency Across Employees Overview of Play Possible Indicators of a Need for this Play Managers often assess employee performance and provide feedback in ways that may be informative but not constructive, open, or consistent. However, assessing and providing feedback to employees is important for employees' continued development and perceptions of fairness.
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From page 50... ...
50 Playbook for Cultivating Talent in the Airport Environment Play 10: Conduct Constructive Feedback Sessions for Leaders to Promote Consistency Across Employees (cont.) Constructive Feedback Sessions Success Story Step 1: Identify areas for improvement for the current performance feedback process by surveying employees or asking supervisors on your team to report on their feedback/assessment styles .
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From page 51... ...
Supporting Employee Growth 51 28 https://www.opm.gov/policy-data-oversight/performance-management/performance-management-cycle/monitoring/feedback-is-critical-to-improvingperformance/ 29 https://www.forbes.com/sites/gradsoflife/2019/12/10/the-four-pillars-of-the-coaching-mindset/#a8f64d856b39 30 https://hbr.org/2019/01/why-most-performance-evaluations-are-biased-and-how-to-fix-them Play 10: Conduct Constructive Feedback Sessions for Leaders to Promote Consistency Across Employees (cont.) Additional Resources Key Success Factors • It is important that the benefits of these sessions (e.g., improvements in employee performance, improved perceptions of fairness)
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From page 52... ...
52 Playbook for Cultivating Talent in the Airport Environment Play 10: Conduct Constructive Feedback Sessions for Leaders to Promote Consistency Across Employees (cont.) (cont.)
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From page 53... ...
Supporting Employee Growth 53 Play 11: Share Sources for Publicly Available Developmental Opportunities to Promote Growth Overview of Play Possible Indicators of a Need for this Play There are a variety of publicly available resources that may aid in employees' personal and professional development (e.g., online training materials, magazine subscriptions, research articles, conference or workshop materials) , many of which can be accessed at little to no cost.
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From page 54... ...
54 Playbook for Cultivating Talent in the Airport Environment Play 11: Share Sources for Publicly Available Developmental Opportunities to Promote Growth (cont.) Sharing Available Development Opportunities Success Story Im pl em en ta tio n St ep s Step 1: Survey employees to assess which topics or areas they would most like to have resources for (e.g., leadership skill development, communication skills development)
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From page 55... ...
Supporting Employee Growth 55 31 https://www.faa.gov/airports/resources/ 32 https://www.entrepreneur.com/article/243672 33 https://www.securedocs.com/blog/2014/07/so-youve-decided-to-setup-an-online-document-repository-now-what Play 11: Share Sources for Publicly Available Developmental Opportunities to Promote Growth (cont.) Additional Resources Key Success Factors • Periodically surveying employees to assess their satisfaction with the resources and adjusting the repository based on feedback will ensure the resources utilized are meeting employees' needs.
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From page 56... ...
56 Playbook for Cultivating Talent in the Airport Environment Play 11: Share Sources for Publicly Available Developmental Opportunities to Promote Growth (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Use of varied resources • Improvement in employee knowledge and skills • Increased employee discussions and sharing regarding the resources • Requests for access to or information about resources
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From page 57... ...
Supporting Employee Growth 57 Play 12: Facilitate Career Path Discussions to Share Career Development Opportunities with Employees Overview of Play Possible Indicators of a Need for this Play A career path is a sequence of different jobs that an employee can progress through within an organization, which can guide them and provide an understanding regarding how to reach their overall career goals. Career paths allow employees to see a potential route for career advancement and therefore allows them to develop their overall knowledge and skills in a planned manner, which can lead to promotions, job transfers, and new positions.
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From page 58... ...
58 Playbook for Cultivating Talent in the Airport Environment Play 12: Facilitate Career Path Discussions to Share Career Development Opportunities with Employees (cont.) Career Path Discussions Success Story Im pl em en ta tio n St ep s Step 1: Establish the goals for the career path discussions.
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From page 59... ...
Supporting Employee Growth 59 34 https://fellow.app/blog/2019/career-development-conversations-with-employees/ 35 https://dhrm.utah.gov/wp-content/uploads/Tips-for-talking-to-Employee.pdf 36 https://www.thebalancecareers.com/steps-to-create-a-career-development-plan-1917798 Play 12: Facilitate Career Path Discussions to Share Career Development Opportunities with Employees (cont.) Additional Resources Key Success Factors • Partner with HR to make sure the airport has career paths that are aligned with in-demand and growing roles to ensure realistic advancement opportunities.
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From page 60... ...
60 Playbook for Cultivating Talent in the Airport Environment Play 12: Facilitate Career Path Discussions to Share Career Development Opportunities with Employees (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Increased internal promotions and hiring from within • Improved employee retention • More frequent career discussions • Improved employee commitment and engagement As an example of successful implementation of career path discussions, the Naples airport created a template to guide supervisors in their career path conversations.
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