The National Academies Press

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From page 61... ... 61 Preparing to meet future talent needs ensures that airports can identify their future workforce and set them up for success while simultaneously transferring knowledge and best practices from retiring or exiting employees to them. Building an internal staff capacity is crucial so that airports can ensure that their current and future workforce have the skills and knowledge required for the future needs of the industry. Read the entire page →
From page 62... ... 62 Playbook for Cultivating Talent in the Airport Environment Play Overview Page Play 13: Create partnership opportunities for airport leaders to engage with academic programs Fostering relationships and partnership opportunities with academic programs can create a pipeline for new talent in the airport, resolve the learning gaps that new employees may have when first entering the airport industry after completing their education, and provide current airport employees an avenue to continue their education. 63 Play 14: Conduct stay interviews to learn from employees and improve employee retention Stay interviews should be conducted during an employee's tenure at the airport to help managers better understand what makes employees remain at the organization and what factors might cause them to leave. Read the entire page →
From page 63... ... Preparing to Meet Future Talent Needs 63 Play 13: Create Partnership Opportunities for Airport Leaders to Engage with Academic Programs Overview of Play Possible Indicators of a Need for this Play Indicator #1 There are gaps in employees' required knowledge or skills when entering the airport industry Fostering relationships and partnership opportunities with academic programs can help create a pipeline for new talent in the airport, resolve the learning gaps that new employees may have when first entering the airport industry after completing their education, and provide current airport employees an avenue to continue their education. Airport managers may have already established partnerships with academic programs through connections they made during their own education but can also create additional relationships through networking at conferences or attending career fairs. Read the entire page →
From page 64... ... 64 Playbook for Cultivating Talent in the Airport Environment Play 13: Create Partnership Opportunities for Airport Leaders to Engage with Academic Programs (cont.) Partnership Opportunities Success Story Im pl em en ta tio n St ep s Step 1: Identify the institutions to form a partnership with that would create mutual opportunities for both the airport and the academic program. Read the entire page →
From page 65... ... Preparing to Meet Future Talent Needs 65 37 https://www.sciencebusiness.net/sites/default/files/archive/Assets/94fe6d15-5432-4cf9-a656-633248e63541.pdf 38 https://www.americanexpress.com/en-us/business/trends-and-insights/articles/7-ways-to-build-a-strong-network/ 39 https://hbr.org/2018/01/why-companies-and-universities-should-forge-long-term-collaborations Play 13: Create Partnership Opportunities for Airport Leaders to Engage with Academic Programs (cont.) Additional Resources Key Success Factors • Establishing a mutually beneficial relationship between the airport and the partnership organization will make continued collaboration easier and more effective. Read the entire page →
From page 66... ... 66 Playbook for Cultivating Talent in the Airport Environment Play 13: Create Partnership Opportunities for Airport Leaders to Engage with Academic Programs (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • More frequent projects or collaborations with academic programs • Increased applicant pool from academic programs • Increased social network between airport and academic program members As an example of a successful implementation of this type of partnership, JPMorgan Chase focused on creating a relational, rather than transactional, relationship with a local university. Read the entire page →
From page 67... ... Preparing to Meet Future Talent Needs 67 Play 14: Conduct Stay Interviews to Learn from Employees and Improve Employee Retention Overview of Play Possible Indicators of a Need for this Play Stay interviews should be conducted during an employee's tenure at the airport to help managers better understand what makes employees remain at the organization and what factors might cause them to leave. Stay interviews are informal conversations in which managers ask standard, structured questions to gauge an employee's thoughts and feelings. Read the entire page →
From page 68... ... 68 Playbook for Cultivating Talent in the Airport Environment Play 14: Conduct Stay Interviews to Learn from Employees and Improve Employee Retention (cont.) Stay Interviews Success Story Im pl em en ta tio n St ep s Step 1: Establish the goals for the stay interviews. Read the entire page →
From page 69... ... Preparing to Meet Future Talent Needs 69 40 https://www.shrm.org/resourcesandtools/tools-and-samples/hr-forms/pages/stayinterviewquestions.aspx 41 https://hrsoft.com/wp-content/uploads/2016/03/Stay-Interview-Kick-Start-Guide-HRsoft.pdf 42 https://www.forbes.com/sites/billconerly/2018/07/21/retain-more-employees-with-stay-interviews/#9feb82ef18c7 Play 14: Conduct Stay Interviews to Learn from Employees and Improve Employee Retention (cont.) Additional Resources Key Success Factors • To ensure that stay interviews are effective, planning is key. Read the entire page →
From page 70... ... 70 Playbook for Cultivating Talent in the Airport Environment Play 14: Conduct Stay Interviews to Learn from Employees and Improve Employee Retention (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Improvement in employee retention • Increased employee engagement scores • Employee ratings of feeling heard or understood by leadership • Frequency of stay interviews with staff across areas Read the entire page →
From page 71... ... Preparing to Meet Future Talent Needs 71 Play 15: Design Internal Internship Opportunities to Prepare Future Talent Overview of Play Possible Indicators of a Need for this Play Internal internships are opportunities to expose current employees to different jobs within the organization with the purpose of developing their knowledge, skills, and abilities (KSAs) Read the entire page →
From page 72... ... 72 Playbook for Cultivating Talent in the Airport Environment Play 15: Design Internal Internship Opportunities to Prepare Future Talent (cont.) Internship Opportunities Success Story Step 1: Determine the format of the internship program (e.g., duration, structure) Read the entire page →
From page 73... ... Preparing to Meet Future Talent Needs 73 43 https://www.portseattle.org/blog/frontline-fridays-port-emergency-preparedness-team-helps-protect-travelers-employees 44 https://cla.umn.edu/career-services-office/employers/internship-toolkit-employers 45 https://community.shrm.org/HigherLogic/System/DownloadDocumentFile.ashx? DocumentFileKey=b1a4d23c-63fd-42cf-8400-59187adbc4a0 Play 15: Design Internal Internship Opportunities to Prepare Future Talent (cont.) Read the entire page →
From page 74... ... 74 Playbook for Cultivating Talent in the Airport Environment Play 15: Design Internal Internship Opportunities to Prepare Future Talent (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Increased employee networks across the airport • Improved employee retention and internal hires • Improved employee knowledge and skills Read the entire page →
From page 75... ... Preparing to Meet Future Talent Needs 75 Play 16: Create a Personal Career Narrative to Share Work Experiences with Employees Overview of Play Possible Indicators of a Need for this Play A personal career narrative is a short description of why individuals selected their career or field, how they have progressed in their career, and their short- and long-term goals. Many people create a career narrative when interviewing for jobs, but these narratives can also be used to share how an employee has progressed within their organization, overcome challenges, and/or the resources they used to perform their job and advance their career. Read the entire page →
From page 76... ... 76 Playbook for Cultivating Talent in the Airport Environment Play 16: Create a Personal Career Narrative to Share Work Experiences with Employees (cont.) Personal Career Narrative Success Story Im pl em en ta tio n St ep s Step 1: Determine the purpose of creating personal career narratives (e.g., to highlight the resources provided by your airport, to share how individuals may overcome obstacles on the way to success) Read the entire page →
From page 77... ... Preparing to Meet Future Talent Needs 77 46 https://hbr.org/2005/01/whats-your-story 47 https://www.forbes.com/sites/danschawbel/2012/08/13/how-to-use-storytelling-as-a-leadership-tool/#7c693ef55e8e 48 https://blessingwhite.com/the-importance-of-narrative/ Play 16: Create a Personal Career Narrative to Share Work Experiences with Employees (cont.) Additional Resources Key Success Factors • To ensure employees benefit from hearing one another's personal career narratives, encourage them to think through how the stories shared can be applied to their personal story or their career trajectories. Read the entire page →
From page 78... ... 78 Playbook for Cultivating Talent in the Airport Environment Play 16: Create a Personal Career Narrative to Share Work Experiences with Employees (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Expansion of relationships with leaders • More positive perceptions of leaders by employees • Improved employee retention Read the entire page →
From page 79... ... Preparing to Meet Future Talent Needs 79 Play 17: Conduct Futuring Workshops to Understand Future Workforce Needs Overview of Play Possible Indicators of a Need for this Play A futuring workshop involves a thought exercise in which managers, key stakeholders, and employees workforce needs in the future. For example, participants might discuss an airport-specific event, such as the possibility of privatization, and how that would impact the airport structure and associated needs. Read the entire page →
From page 80... ... 80 Playbook for Cultivating Talent in the Airport Environment Play 17: Conduct Futuring Workshops to Understand Future Workforce Needs (cont.) Futuring Workshops Success Story Im pl em en ta tio n St ep s Step 1: Organize interviews or focus groups with key stakeholders to understand industry trends and the evolving needs of employees, and develop potential future scenarios based on these discussions (e.g., difficulty recruiting skilled workers, difficulty retaining minority employees, ski ll gaps among current employees) Read the entire page →
From page 81... ... Preparing to Meet Future Talent Needs 81 49 https:/fas.org/irp/agency/dhs/fema/crisis.pdf 50 https://ucnet.universityofcalifornia.edu/working-at-uc/your-career/talent-management/talent-planning/strategic-talent-planning.pdf 51 http://nyc.pubcollab.org/futuring-workforce-development/ Play 17: Conduct Futuring Workshops to Understand Future Workforce Needs (cont.) Additional Resources Key Success Factors • Developing realistic scenarios, which can be achieved by engaging stakeholders and employees in discussions about evolving industry needs and trends, and refining the scenarios based on additional feedback are key. Read the entire page →
From page 82... ... 82 Playbook for Cultivating Talent in the Airport Environment Play 17: Conduct Futuring Workshops to Understand Future Workforce Needs (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Plans in place for future needs • Improved employee commitment to airport, goals, and values Read the entire page →

From page 61...

... 61 Preparing to meet future talent needs ensures that airports can identify their future workforce and set them up for success while simultaneously transferring knowledge and best practices from retiring or exiting employees to them. Building an internal staff capacity is crucial so that airports can ensure that their current and future workforce have the skills and knowledge required for the future needs of the industry.