Playbook for Cultivating Talent in the Airport Environment (2021) / Chapter Skim
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Pages 9-34
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From page 9... ...
9 Creating an environment that cultivates talent enables airports to gauge their employees' feelings about the organization. Because of the unique role airports play and the safety and security risks involved in even routine jobs, the risk of having unskilled and unknowledgeable talent in crucial positions is immense.
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From page 10... ...
10 Playbook for Cultivating Talent in the Airport Environment Play Overview Page Play 1: Implement crossfunctional group sessions to promote organization-wide knowledge sharing A cross-functional group session can enhance employee retention by providing employees with an opportunity to develop relationships, learn from their colleagues, and get guidance regarding problems they are encountering at work, which in turn helps them perform better and accomplish tasks more efficiently. 11 Play 2: Host learning moments forums to share lessons learned Learning moments forums can be described as formally organized and structured discussions in which employees share something they learned, a best practice they developed, or skills they used to achieve a difficult goal.
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From page 11... ...
Creating an Environment That Cultivates Talent 11 Play 1: Implement Cross-Functional Group Sessions to Promote Organization-Wide Knowledge Sharing Overview of Play Potential Indicators of a Need for this Play A cross-functional group session is a formal or informal gathering of employees, often with similar roles or job duties within the airport, who meet to exchange knowledge about best practices in their divisions or working groups. These sessions can be in the form of brownbags or lunch and learns and provide an opportunity to increase employees' airport-related knowledge and address any potential skill gaps among employees.
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From page 12... ...
12 Playbook for Cultivating Talent in the Airport Environment Play 1: Implement Cross-Functional Group Sessions to Promote Organization-Wide Knowledge Sharing (cont.) Cross-Functional Group Sessions Success Story Im pl em en ta tio n St ep s Step 1: Establish the purpose of the cross-functional group sessions and determine the method of communication between members (e.g., email, in-person meetings)
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From page 13... ...
Creating an Environment That Cultivates Talent 13 1https://wrrc.arizona.edu/brown-bag-seminars 2 https://www.mindtools.com/pages/article/lunch-and-learn.htm 3 https://www.oregon.gov/odot/Regions/R1BrownBrown/R1BrownBagCalendar.pdf Play 1: Implement Cross-Functional Group Sessions to Promote Organization-Wide Knowledge Sharing (cont.) Additional Resources If you are looking for more information about cross-functional knowledge-sharing sessions, visit these sources: • Example brownbag series from the University of Arizona1 • How to run successful lunch and learn events from MindTools2 • Example flyer promoting a brownbag series from the Oregon Department of Transportation3 Key Success Factors • Increase satisfaction among participants by identifying gaps in employees' desired or required knowledge and skills and develop the cross-functional group in a way that best addresses these gaps.
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From page 14... ...
14 Playbook for Cultivating Talent in the Airport Environment Play 1: Implement Cross-Functional Group Sessions to Promote Organization-Wide Knowledge Sharing (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Rates of participation in cross-functional group sessions • Frequency of sessions • Change (increase)
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From page 15... ...
Creating an Environment That Cultivates Talent 15 Play 2: Host Learning Moments Forums to Share Lessons Learned Overview of Play Possible Indicators of a Need for this Play Learning moments forums can be described as formally organized and structured discussions in which employees share something they learned, a best practice they developed, or skills they utilized to accomplish a difficult goal. For example, a learning moment forum may involve a manager discussing how they were able to resolve conflict in the workplace by trying to see their colleague's point of view and practicing empathy.
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From page 16... ...
16 Playbook for Cultivating Talent in the Airport Environment Play 2: Host Learning Moments Forums to Share Lessons Learned (cont.) Learning Moments Forum Success Story Im pl em en ta tio n St ep s Step 1: Establish the vision for the forums, including the purpose and format.
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From page 17... ...
Creating an Environment That Cultivates Talent 17 4 https://www.pmi.org/learning/library/lessons-learned-next-level-communicating-7991 5 https://www.energy.gov/eere/femp/2018-award-winning-champions-shared-lessons-learned-forum 6 https://www.forbes.com/sites/forbesleadershipforum/2015/11/18/helping-people-learn-by-letting-them-fail-is-essential/#3337aa43c439 Play 2: Host Learning Moments Forums to Share Lessons Learned (cont.) Additional Resources If you are looking for more information about learning moments forums, visit these sources: • Guide for getting the most out of learning moments by the Project Management Institute4 • Example learning moment forum by the Office of Energy Efficiency & Renewable Energy5 • Creating an environment in which employees are comfortable sharing mistakes by Forbes6 Key Success Factors • For employees to be comfortable discussing their past mistakes or challenges, they must feel like they are in a safe environment.
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From page 18... ...
18 Playbook for Cultivating Talent in the Airport Environment Play 2: Host Learning Moments Forums to Share Lessons Learned (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Expanded employee knowledge and skills • Employee willingness to share what they have learned and how • Participation rates in forums As an example of successful implementation of hosting learning moments forums and sharing knowledge with employees, a small transit agency utilized a knowledge-sharing platform to help leaders and employees provide each other with an idea of how their jobs were conducted and stimulate collaboration and understanding across the organization.
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From page 19... ...
Creating an Environment That Cultivates Talent 19 Play 3: Facilitate Think Tank Forums to Promote Innovation Overview of Play Possible Indicators of a Need for this Play Think Tank forums are formally organized opportunities for employees to share their ideas to improve the employees and allowing employees to have their voices heard in decisionmaking processes, both of which help increase employee engagement and satisfaction. In addition to individual-level benefits, Think Tanks can also increase workplace efficiency and/or customer satisfaction when high quality ideas are identified and ultimately implemented.
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From page 20... ...
20 Playbook for Cultivating Talent in the Airport Environment Play 3: Facilitate Think Tank Forums to Promote Innovation (cont.) Think Tank Forums Success Story Im pl em en ta tio n St ep s Step 1: Establish the vision for the Think Tank forum and define the goals (e.g., employees feel encouraged to be innovative at work)
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From page 21... ...
Creating an Environment That Cultivates Talent 21 7 https://archive.lib.msu.edu/tic/golfd/article/2005jul40.pdf 8 https://hbr.org/2016/01/can-your-employees-really-speak-freely 9 https://www.shrm.org/hr-today/news/hr-magazine/spring2019/pages/10-steps-to-unlocking-innovation-at-your-organization.aspx Play 3: Facilitate Think Tank Forums to Promote Innovation (cont.) Additional Resources Key Success Factors • It is important to tailor the format of the Think Tank forums to make employees feel safe sharing their ideas.
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From page 22... ...
22 Playbook for Cultivating Talent in the Airport Environment Play 3: Facilitate Think Tank Forums to Promote Innovation (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Number of new and innovative ideas shared • Implementation of new ideas or programs • Frequency of Think Tank forums • Employee participation rates in forums, including both attendance at the forum and participation in the discussion during the forum
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From page 23... ...
Creating an Environment That Cultivates Talent 23 Play 4: Conduct Group Visioning Sessions with Employees to Outline Shared Values and Goals Overview of Play Possible Indicators of a Need for this Play Indicator #1 Employees do not have a shared understanding of their team's values, goals, or overall mission of the airport Indicator #2 Employees do not take a personal interest in pursuing their team's values, goals, or supporting the airport's mission Indicator #3 Employees want to make meaningful contributions to their team Group visioning sessions may be described as formally organized gatherings of employees with the purpose of establishing goals to work toward as a team and values to uphold in pursuit of these goals. It is important that employees have a shared understanding of their team's goals (e.g., improve working relationships with local funding agencies)
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From page 24... ...
24 Playbook for Cultivating Talent in the Airport Environment Play 4: Conduct Group Visioning Sessions with Employees to Outline Shared Values and Goals (cont.) Group Visioning Sessions Success Story Im pl em en ta tio n St ep s Step 1: Establish the goals for the group visioning sessions (e.g., generate or revise existing values/goals)
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From page 25... ...
Creating an Environment That Cultivates Talent 25 10 https://gain.nd.edu/news/creating-a-mission-and-vision-statement-for-our-research-group/ 11 https://www.douglasaz.gov/DocumentCenter/View/734/Airport-Strategic-Business-Plan 12 https://hbr.org/2018/04/how-to-establish-values-on-a-small-team Play 4: Conduct Group Visioning Sessions with Employees to Outline Shared Values and Goals (cont.) Additional Resources Key Success Factors • If needed, airport managers should tailor the format of the group sessions to foster a collaborative, comfortable, and engaging platform for discussion.
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From page 26... ...
26 Playbook for Cultivating Talent in the Airport Environment Play 4: Conduct Group Visioning Sessions with Employees to Outline Shared Values and Goals (cont.) Effective Implementation: Metrics to Measure Success To evaluate the impact of implementing this play, some metrics to consider include the following: • Employee understanding of airport, department, or group values and goals • Improved employee engagement scores • Improved organizational performance and achievement of strategic goals
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From page 27... ...
Creating an Environment That Cultivates Talent 27 Play 5: Conduct Employee Pulse Surveys to Understand Employee Attitudes About Work Overview of Play Possible Indicators of a Need for this Play Indicator #1 Managers do not have a clear understanding of employee attitudes Indicator #2 Employees appear dissatisfied, unmotivated, or unengaged Indicator #3 Strategies to improve employees' satisfaction, well-being, and/or efficiency are being implemented and the results need to be monitored Employee pulse surveys are short questionnaires (up to about 15 questions) that are distributed frequently to employees within an organization.
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From page 28... ...
28 Playbook for Cultivating Talent in the Airport Environment Play 5: Conduct Employee Pulse Surveys to Understand Employee Attitudes About Work (cont.) Employee Pulse Surveys Success Story Im pl em en ta tio n St ep s Step 1: Establish the goals for the pulse surveys, including specific challenge areas or employee attitudes to assess.
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From page 29... ...
Creating an Environment That Cultivates Talent 29 13 https://www.qualtrics.com/experience-management/employee/what-is-employee-pulse-survey/ 14 https://www.cultureamp.com/wp-content/uploads/2019/04/employee-engagement-survey-questions.pdf 15 https://www.surveymonkey.com/mp/writing-survey-questions/ Play 5: Conduct Employee Pulse Surveys to Understand Employee Attitudes About Work (cont.) Additional Resources Key Success Factors • Ensure that surveys do not ask for personally identifying information because respondents will be more likely to answer candidly when the surveys are anonymous.
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From page 30... ...
30 Playbook for Cultivating Talent in the Airport Environment Play 5: Conduct Employee Pulse Surveys to Understand Employee Attitudes About Work (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Participation rates in pulse surveys • Frequency of pulse surveys • Improvements in employee attitude ratings (e.g., engagement, satisfaction, commitment)
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From page 31... ...
Creating an Environment That Cultivates Talent 31 Play 6: Articulate a Peer-Nominated Employee Recognition Approach to Honor Work Successes Overview of Play Possible Indicators of a Need for this Play An employee recognition program is a system used to acknowledge individuals who go above and beyond when performing their job duties and deserve to have their work successes celebrated. One way to identify high performing individuals is to have employees nominate their peers who fit this description.
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From page 32... ...
32 Playbook for Cultivating Talent in the Airport Environment Play 6: Articulate a Peer-Nominated Employee Recognition Approach to Honor Work Successes (cont.) Peer-Nominated Recognition Program Success Story Im pl em en ta tio n St ep s Step 1: Establish the vision for the employee recognition program, procedures that will be used, and examples of reasons why individuals may be nominated for recognition.
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From page 33... ...
Creating an Environment That Cultivates Talent 33 16 https://www.viktorwithak.com/employee-recognition/ 17 https://www.talentlyft.com/en/blog/article/285/20-ideas-for-employee-recognition-programs 18 https://www.surveymonkey.com/r/6LWCZYM Play 6: Articulate a Peer-Nominated Employee Recognition Approach to Honor Work Successes (cont.) Additional Resources Key Success Factors • An employee recognition program must be consistently implemented to be successful.
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From page 34... ...
34 Playbook for Cultivating Talent in the Airport Environment Play 6: Articulate a Peer-Nominated Employee Recognition Approach to Honor Work Successes (cont.) Effective Implementation: Metrics to Measure Success and Related Case Example To evaluate the impact of implementing this play, some metrics to consider include the following: • Improved employee engagement • Number of peer nominations received • Percentage of employees utilizing peer-nomination system As an example of successful implementation of a peer-nominated recognition program, the Metropolitan Airports Commission (MAC)
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