Use of Agency Service Agreements in ADA Paratransit Delivery (2021) / Chapter Skim
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3 agreement practices. The purpose of the survey was to pre-screen transit agencies who were willing to participate in in-depth interviews for case examples and to provide details about their current practices.
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4 • Madison Metro Transit (Madison Metro) • Kitsap Transit (Kitsap)
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5 transit agencies may only accommodate human service agency riders when capacity exists and vehicles are available. It provides param eters, such as the transit agency must accommodate ADA comple mentary paratransit users before it provides services to social service agency clients.
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6 a two-pronged approach: (1) to re-direct Medi-Cal riders to MCP service; and (2)
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7 who are eligible for Medicaid. This upended a longstanding inter governmental agreement with Dane County for costsharing.
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8 • Education about the array of transportation resources (including the possible use of fixed-route services in certain situations) is an ongoing and essential process; and • Rides are never turned away but travel planning options may result in a better fit for a particular ride and yield efficiency for the rider.
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9 At the time, DSPD social service agencies had long waiting lists for rides and they were facing a classaction lawsuit to address the wait ing lists for support and rides. Meanwhile, UTA was using its ADA complementary paratransit service to provide agency trips.
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10 PPTA stated that the impact of this loss of ADA complementary paratransit revenue and service will result in a cost of $31.5 million to the state. In addition, if ADA complementary paratransit does not recover any MATP trips, it will cost the state $63.8 million.
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