Guidebook on Conducting Airport User Surveys and Other Customer Research (2021) / Chapter Skim
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Pages 218-223
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From page 218... ...
218 Glossary Airport Terms Airfield The maneuvering area for aircraft, including the gates, apron, taxiways, and runways. Also referred to as "airside." Airport user For the purpose of this guidebook, an airport user is anyone using the facilities on the airport property, whether as an air passenger, greeter, or well-wisher; an employee; or someone picking up or delivering cargo, doing business at the airport, making deliveries to the airport, or just sightseeing.
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From page 219... ...
Glossary 219 Pay-on-foot machines Parking payment machines that are normally inside the terminal building and are provided for easy payment of parking fees before returning to the vehicle to exit the lot. This saves time at the exit booth from the parking lot.
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From page 220... ...
220 Guidebook for Conducting Airport User Surveys and Other Customer Research Confidence interval A range above and below the estimated value that may be expected to contain the true value with a known probability. The known probability is referred to as the level of confidence.
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Glossary 221 Sample size The number of individuals composing the sample. Sample variance Sample variance of a particular characteristic is a measure of the spread, or dispersion, of values of that characteristic within a set of sample data.
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From page 222... ...
222 Guidebook for Conducting Airport User Surveys and Other Customer Research Electronic data-collection device An electronic unit, such as a personal digital assistant, that can be programmed to display survey questions and allow responses to those questions to be entered and stored in the unit. See "computer-aided personal interviewing." Intercept interview A type of interview survey where respondents are approached (or intercepted)
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From page 223... ...
Glossary 223 Response bias Difference in the mean of the characteristics of interest between survey respondents and the population being surveyed. Sample bias This type of bias may result if the sample is limited only to respondents within a certain demographic group (e.g., highly educated)
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