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From page 160... ... 160 Glossary of DRT Acronyms and Terms A P P E N D I X C This appendix includes acronyms and terms commonly used in association with ADA Paratransit and other DRT services. It is an updated and broadened version of Appendix A from TCRP Report 135, ADA Paratransit Service Methods. Read the entire page →
From page 161... ... Glossary of DRT Acronyms and Terms 161 ADA Paratransit– Certified Drivers This phrase, pertinent to ADA paratransit service, connotes that drivers are trained to proficiency, and participate in drug and alcohol testing programs under the auspices and monitoring of the transit agency. As such, an ADA paratransit-certified driver who may be driving for a microtransit service can be used to serve an ADA paratransit trip. Read the entire page →
From page 162... ... 162 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies App Many transit agencies through their technology vendor, as well as partnering taxis and transportation network companies, provide booking apps for their riders' mobile devices. Web-based booking applications may also be included in this definition. Read the entire page →
From page 163... ... Glossary of DRT Acronyms and Terms 163 Brokerage This is a service model where the transit agency retains a third-party entity to be a "middleman" between one or more trip-sponsoring agencies and (commonly) a multi-carrier service delivery network. Read the entire page →
From page 164... ... 164 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Call Center Managers (and Call and Control Center Manager) A Call and Control Center Manager is very similar to an Operational Broker; however, the contractor who is retained to perform some or all of the call center functions does not contract with the service providers. Read the entire page →
From page 165... ... Glossary of DRT Acronyms and Terms 165 Confirmation Calls/Texts Calls or texts made by paratransit staff or automated calls/texts sent via an Interactive Voice Recognition System that are sent to customers the evening before the trip to remind customers of the trip details of each trip scheduled for the next day. Confirmation calls/texts are generally a good idea, and can help reduce no-shows, but are essential where a transit agency elects not to specify a confirmed scheduled time or pick-up window immediately after a trip request is booked and while the customer is still on the telephone. Read the entire page →
From page 166... ... 166 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Contract rates for dedicated service are sometimes split into a monthly fixed amount covering expenses that do not change significantly with the change in service volume, and a variable rate (per revenue vehicle hour, per revenue mile, or per trip) which covers the costs that do change significantly with a change in service volume. Read the entire page →
From page 167... ... Glossary of DRT Acronyms and Terms 167 Curb-to-Curb Service (for Microtransit) A particular microtransit service design term where eligible stops include customer-requested locations (at a requested address) Read the entire page →
From page 168... ... 168 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Denial For ADA Paratransit, a trip denial is when a next-day trip request is not accepted. Examples include: (1) Read the entire page →
From page 169... ... Glossary of DRT Acronyms and Terms 169 Driver Manifest, Trip Manifest, Or Trip Sheet A printed or electronic driver/trip manifest/sheet includes the list of trips or stops in the proper sequence for a specific vehicle run, along with needed information about the customers to be transported (name, mobility device used, disability, etc.) Read the entire page →
From page 170... ... 170 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies increasing productivity but also to automating the labor intensive and challenging functions of paratransit dispatching and especially proactive dispatching, that is, looking ahead to future problems on the day of service and addressing them before they manifest themselves in real-time. Dynamic optimization thus frees up dispatcher labor to address the more immediate real-time dispatch chores, such as processing no-show requests. Read the entire page →
From page 171... ... Glossary of DRT Acronyms and Terms 171 Excessively Long Ride Time A DRT trip where the duration of the ride time (also known as the on-board time or in-vehicle time) exceeds service standards. Read the entire page →
From page 172... ... 172 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Human Service Agency A public or not-for-profit organization that provides services for essential needs such as medical care, income support, housing, education, training, and public health, typically for people requiring help due to age, disability, low income, or similar reasons. Human Service Transportation (HST) Read the entire page →
From page 173... ... Glossary of DRT Acronyms and Terms 173 Microtransit A transit agency-provided on-demand service for the general public, often used to expand the reach of public transit, replace underperforming fixed route service, or provide public transit to areas ill-suited for fixed or flex route service. It can be provided with dedicated and/or non-dedicated vehicles, and operated by the agency, a paratransit contractor, and/or taxi/TNC. Read the entire page →
From page 174... ... 174 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Negotiated Pick-Up Time In the case of ADA paratransit services, if no options are suggested by the software, transit agencies are permitted to negotiate an alternative pick-up time that will result in a confirmed pick-up time within an hour of the originally requested pick-up time, as long as this is possible for the customer. If there are no alternative times within this span offered to the customer, the request is to be documented as a denial. Read the entire page →
From page 175... ... Glossary of DRT Acronyms and Terms 175 Origin-to-Destination Service Origin-to-destination service means providing service from a passenger's origin to the passenger's destination. A provider may provide ADA complementary paratransit in a Curb-to-Curb or Door-to-Door mode. Read the entire page →
From page 176... ... 176 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Premium Service A transit agency, using the same service platform as its ADA paratransit service may provide service over and above what the ADA minimally requires. This might include expanding the service area beyond the three quarter mile corridors, extending service beyond the time when a fixed route stops operating, accommodating (new) Read the entire page →
From page 177... ... Glossary of DRT Acronyms and Terms 177 Reservations The process of receiving and booking requests for immediate-response, same day, advance-reservation, and/or subscription (standing order) trips. Read the entire page →
From page 178... ... 178 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Scheduling In a demand-responsive service, the process of determining the path and schedule of vehicles in the system so that they serve the trips that have been requested. Also, the process of assigning a booked trip request to a specific vehicle run and determining in the vehicle run the scheduled (as opposed to requested) Read the entire page →
From page 179... ... Glossary of DRT Acronyms and Terms 179 Service Mix Dedicated service can be combined with non-dedicated service as an efficient response to the demand. The combination of these two different types of service is often referred to as a service mix and is often expressed as the percentages of trips served by dedicated service versus non-dedicated service (e.g., a 70%/30% service mix has 70% of the trips served by dedicated service vehicles and 30% service by non-dedicated service providers) Read the entire page →
From page 180... ... 180 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies subscription trips, the scheduling of these trips takes on a heightened importance as the scheduling of these trips will greatly influence the productivity of the system. In such a scenario, the scheduling of subscription trips should be reviewed periodically as changes to subscription trips occur. Read the entire page →
From page 181... ... Glossary of DRT Acronyms and Terms 181 Vehicle Run See Run (or Vehicle Run) Read the entire page →
From page 183... ... Abbreviations and acronyms used without denitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration GHSA Governors Highway Safety Association HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) Read the entire page →
From page 184... ... AD A Paratransit and O ther D em and-Responsive Transportation Services in Sm all to M idsized Transit Agencies Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 ADDRESS SERVICE REQUESTED TC RP Synthesis 161 ISBN 978-0-309-09461-0 9 7 8 0 3 0 9 0 9 4 6 1 0 9 0 0 0 0 Read the entire page →

From page 160...

... 160 Glossary of DRT Acronyms and Terms A P P E N D I X C This appendix includes acronyms and terms commonly used in association with ADA Paratransit and other DRT services. It is an updated and broadened version of Appendix A from TCRP Report 135, ADA Paratransit Service Methods.