ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies (2022) / Chapter Skim
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Pages 52-64
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From page 52... ...
52 Survey Development and Methodology The initial goal of the survey effort was to identify 30 small to midsized transit agencies that do the following: • Provide DRT service through some combination of agency-operated service, contractoroperated service or taxis, or multiple contractors; and • Serve demographically and geographically diverse communities. For the purposes of this study, small and midsized transit agencies were defined as providing DRT services in small, urbanized areas (with populations between 50,000 and 200,000)
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Survey and Survey Results 53 The approved set of survey questions was then input into a web-based survey application called Qualtrics. This was pre-tested internally by the study team and was then beta-tested by two of the panel members from Battle Creek (Michigan)
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54 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Region Surveys Returned Opted Not to Participate Northeast Bangor, ME City of Bangor Norwalk, CT Norwalk Transit District Burlington, VT Green Mountain Transit Broome Co., NY Broome County Mid-Atlantic Frederick Co., MD Frederick County Altoona, PA AMTRAN Monroe Co., PA Monroe County Fayette Co., PA Fayette Area Coordinated Transportation Williamsport, PA River Valley Transit Mid-West Ann Arbor, MI AAATA/TheRide Decatur, IL Decatur Public Transit System Battle Creek, MI Battle Creek Transit Fond du Lac, WI Fond du Lac Area Transit ChampaignUrbana, IL Champaign-Urbana MTD Southeast Columbia, SC The COMET Charlotte Co., FL Charlotte County Dothan, AL Wiregrass Transit Authority Gaston Co., NC Gaston County Plains Topeka, KS Topeka MTA Lawrence, KS City of Lawrence Rochester, MN Rochester Public Transit Northwest Bellingham, WA Whatcom Transportation Authority Bend, OR Cascades East Transit Wenatchee, WA Mountain West Fort Collins, CO Transfort Southwest Abilene, TX CityLink Galveston, TX Harris County Transit Tyler, TX City of Tyler California Downey, CA City of Downey Ventura Co., CA Gold Coast Transit District Table 3-1. Targeted survey candidates.
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Survey and Survey Results 55 Number of DRT Services Number of Survey Responses 1 5 2 4 3 6 4 3 5 1 7 1 Table 3-2. Number of DRT services and responses.
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56 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Service Types Number of Services ADA paratransit services 12 Coordinated services 7 Alternative services (for ADA paratransit customers) 3 Dial-a-ride for seniors and persons with disabilities 2 Dial-a-ride for general public 7 Dial-a-ride for general public and NEMT program 1 Non-emergency medical transport (NEMT program)
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Survey and Survey Results 57 Service Type Dedicated Fleet(s) Only Dedicated and Nondedicated Fleets Nondedicated Service Providers Total ADA paratransit services 5 6 1 12 Coordinated paratransit 4 2 1 7 Alternative services (for ADA paratransit customers)
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58 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Assets Provided by the Transit Agency for Contractor Use Number of Services Vehicles 5 Operations/maintenance facility 5 Call center telephone system 7 Scheduling/dispatch software 8 Vehicle communication system and equipment 7 Table 3-7. Supporting assets provided by transit agencies to contractors.
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Survey and Survey Results 59 • The transit agency and the contractor each provide some of the supporting assets for 10 (45 percent) of the 22 services.
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60 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies The survey also asked transit agencies whether fuel was paid separately -- as a pass-through -- or whether fuel was incorporated into the payment rate. By a ratio of about 2 to 1, the small to midsized transit agencies surveyed opted to treat contractor fuel costs as a pass-through, but in contracts that did include fuel costs as part of the rate, almost all included a fuel-priceadjustment clause providing for increases or decreases in the rate, depending on changes to fuel prices.
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Survey and Survey Results 61 On-Time Performance All 20 of the respondents have adopted on-time performance (OTP) standards for pickups and/or drop-offs.
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62 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies Average Call Hold Times A total of seven of the 20 respondents reported standards for average hold time of between 10 seconds and 3.5 minutes. Complaint Frequency Ratio and Response Time Complaint frequency ratios for DRT services are commonly reported in connection with the number of complaints per 10,000 passenger trips.
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Survey and Survey Results 63 actual drop-off performance, as well as productivity standards not met. Otherwise, the services reflected in this table are doing a good job meeting other performance metrics.
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64 ADA Paratransit and Other Demand-Responsive Transportation Services in Small to Midsized Transit Agencies The other most common benefit cited (12 responses) was the perception that the transit agencies' service models enhanced the agencies' flexibility to respond to service-quality issues.
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