Provision of Alternative Services by Transit Agencies: The Intersection of Regulation and Program (2023) / Chapter Skim
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Chapter 4 - Implementation
Chapter 4 - Implementation
Pages 39-48
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From page 39... ...
For this reason, the RFP should include service level expectations/requirements and reporting requirements so the transit agency can determine the levels of performance provided and especially service equivalence. The RFP should also lay out the general design of the program, whether the transit agency is planning to contract with one provider or multiple providers, and driver-related requirements.
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From page 40... ...
Figure 4-1 identifies the three providers for Tri Delta Transit's alternative service program. Issue RFP Issuing an RFP makes clear what the transit agency is seeking for its alternative service and what it expects from the provider(s)
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From page 41... ...
For user-side subsidy programs, the following data, by provider, should be collected: • Number of WAVs in fleet, if any • Aggregated data – Total passenger trips provided/subsidized – Total transaction amounts • Disaggregated data – Each trip and transaction amount Wheelchair-Accessible Service Ensure the RFP addresses the need for wheelchair-accessible service. As discussed in Chapter 3, the transit agency can require providers to have WAVs.
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From page 42... ...
Figure 4-2. Trip With most provider-side model alternative services, the rider's debit/credit card is debited request options when the trip is completed; at this point, the amount paid includes the base fare (if any) and any by phone for overage (over the portion covered by the base fare and transit agency subsidy)
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From page 43... ...
programs run a pilot and analyze all data from service providers to observe how usage trends change for existing customers with more flexible programs." Advice from New York City Transit Start with a Subset of Riders Several of the surveyed transit agencies began their pilot with a subset of riders before opening the service up to all eligible riders. This might involve announcing the program as a small pilot and limiting the number of riders to the first X to register, or you may select certain riders based on a criterion (such as frequent users)
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From page 44... ...
Sample contracts are in Appendix B. Contract Document "A formal agreement with providers is important to memorialize responsibilities and to protect the transit agency." Advice from a surveyed transit agency In addition to the standard contract clauses and as advised by the transit agency's legal counsel, risk management, and procurement, a contract with providers for an alternative service should include: • Scope of service – Service area – Service span – Rider eligibility -- how will the transit agency inform providers of rider eligibility and with what frequency?
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From page 45... ...
Part of introducing your riders to the on-demand service may be helping them learn how to use an app on a smartphone. RTC, the transportation agency serving Las Vegas, created a video to help its paratransit riders use the Lyft app; see Figure 4-5.
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From page 46... ...
4-8 Provision of Alternative Services by Transit Agencies: The Intersection of Regulation and Program Source: COTA. Figure 4-4. COTA held an open house to help introduce its alternative service, Mainstream On-Demand, to riders.
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From page 47... ...
□ For RFPs, give information on expectations for the service, including needs for data, wheel chair-accessible service, trip requests, and trip payments. □ Consult with your agency's legal and risk management departments while preparing the RFP.
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