Provision of Alternative Services by Transit Agencies: The Intersection of Regulation and Program (2023) / Chapter Skim
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Chapter 5 - Monitoring and Evaluation
Chapter 5 - Monitoring and Evaluation
Pages 49-54
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From page 49... ...
Particularly if you started the service with a subset of riders, be sure to get their input as that may be useful when considering changes as you move from pilot status. A survey or even better a travel log may be used to help gauge response times, an important performance measure to monitor given ADA requirements for service equivalency.
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From page 50... ...
. BCT compares the latter metric with the average cost for ADA paratransit trips to assess achievement Table 5-1. BCT's on-demand service, Rider's Choice.
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From page 51... ...
Reduce overall cost and/or unit cost per trip for transporting paratransit customers Methods for evaluating the alternative services were explored through the case study research. The research team examined how the five case study agencies evaluated their alternative service in relation to the defined objectives (summaries of those methods are in Chapter 7; more detailed descriptions are in Appendix A)
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From page 52... ...
reduction in total operational costs for ADA paratransit while total annual ridership increased by over 50%, from 710,000 to 1.07 M trips. With the alternative service supplementing ADA paratransit, the MBTA was able to provide more trips and improve mobility of many of its customers while slightly reducing overall costs.
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From page 53... ...
After 10 years' experience with the paper vouchers, the transit agency wanted to make changes, with a number of specific objectives: • Reduce administrative effort and labor to sell and process the paper vouchers and the provider invoices • Eliminate the financial relationships with the participating providers • Reduce the opportunity for fraud • Broaden the set of providers riders can choose from, specifically to add Lyft and Uber • Have a payment system so riders don't lose money because of voucher expiration dates In addition to program changes made in 2017, introducing the taxi payment card required concerted efforts to help riders transition from the vouchers. Modify Contracts as Needed With revisions and changes to the alternative service program, contracts with providers may need to be modified.
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From page 54... ...
The service design parameter inputs include the alternative service subsidy level and payment design for the subsidy. The tool then calculates estimated future ridership and costs for both the ADA paratransit and alternative service programs, helping you determine estimated overall net changes in costs and trips provided.
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