Provision of Alternative Services by Transit Agencies: The Intersection of Regulation and Program (2023) / Chapter Skim
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Chapter 7 - Case Study Summaries
Chapter 7 - Case Study Summaries
Pages 67-74
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From page 67... ...
The research team collected user input and feedback for four of the alternative services: through focus groups at two of the transit agencies, interviews at a third, and a brief survey of selected users at the fourth transit agency. The team sent write-ups of the case studies to the respective transit agencies, who provided comments and review; the team then made revisions and shared the final drafts with the transit agencies.
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From page 68... ...
staff to explore the feasibility of using taxis to provide supplemental on-demand transportation for ADA paratransit customers. After an industry scan, review of compliance issues, and community outreach efforts, BCT staff concluded that a taxi subsidy program would be in the best interests of BCT and would provide additional flexibility and mobility for its ADA paratransit customers at an equal or better service level and at a lower cost.
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From page 69... ...
providers need only abide by the state taxi code and contract with Mountain Line to provide trips to participating riders, collect vouchers, and redeem the collected vouchers from Mountain Line. Launched in February 2007 with 15 riders and six taxi companies participating, the program started with $10 and $20 vouchers purchased for 20% of their value.
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From page 70... ...
At its prepandemic peak in 2019, over 8,700 annual trips were provided at an average transaction cost of $13.27. With the 80% subsidy, the average cost to Mountain Line equated to $10.62, which compares favorably to Mountain Line's 2019 ADA paratransit per-trip cost of $46.05.
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From page 71... ...
It is a small component of the transit agency's service for ADA riders but serves an important role. Should ridership rebound to prepandemic levels and reach the trip ceilings and with available funding, VIA will consider plans for expansion.
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From page 73... ...
PA RT I I Research Findings
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