Evaluating Transit Operations for Individuals with Disabilities Final Report (1997) / Chapter Skim
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EXECUTIVE SUMMARY
EXECUTIVE SUMMARY
Pages 1-6
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Alternative operating approaches' such as service routes, route deviation, and point deviation, have been used to develop transit services that better meet the specific travel needs of persons with disabilities. A survey of 548 public transit systems in the United States and Canada conducted as part of this research identified over 20 innovative operational models, support services, and technologies that are currently being used.
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Some riders found the schedule and route confusing and avoided using the bus during the early morning and late afternoon when deviations were most likely. In Eugene, Oregon, a "site specific" route deviation program was used successfully to serve selected human service agency program sites and serve trips previously made on the paratransit saving an estimated $100,000 per year.
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A more extensive, systemwide feeder service was used by Pierce Transit of Tacoma, Washington. The case study of this program revealed that feeder service can be cost-effective, but tends to provide a significantly reduced level of service, compared to previously provided direct paratransit.
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In Ann Arbor, repair work on low-floor bus ramps was performed 2.6 times per year on average and annual maintenance costs were $153 per bus. Conventional lifts averaged 6.7 repair work orders per year and maintenance costs were $461 per bus.
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The case studies point out the need for a thorough and strict ADA paratransit eligibility determination process if fare incentives are to be tied to paratransit eligibility. Even with losses in fixed route revenue, however, there were significant net cost savings.
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In Bridgeport, Connecticut, and Austin, Texas, travel training provided by local disability organizations contributed significantly to the overall success of efforts to encourage use of fixed route services. While the findings from these case studies are encouraging, more research is needed to determine if similar results are possible In over circumstances and settings.
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