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40 APPENDIX A Survey Instrument A. Did you have a formal Activation Team/Program? Yes No If "No," explain: B. Was there a Charter or Mission Statement for the Team/Program? If so, what was it? Yes No Charter/Mission Statement: C. Were there protocols for communications, issue identification/resolution, etc.? Could you share these with us? Yes No Protocols: D. Was there a formal issue resolution structure? What was it? Yes No Issue Resolution Structure: E. Was there a formal Activation/Terminal Opening Plan? Could you share this with us? Yes No Activation/Terminal Opening Plan:

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41 F. How was progress managed and reported on? Were check lists or other reporting mechanisms used? Could you share them with us? Yes No Reporting Mechanisms: G. Who led activation? H. Who was involved airlines, agencies, public, media? What were their priorities? I. When was Activation Team established? 1. Size & composition of team 2. How often did team meet? J. When was activation plan established?

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42 K. Was opening at fixed date or soft? L. If soft, how much time elapsed between first flight/passenger activity and fully operational terminal? 1. What activities occurred between soft and final opening? M. Was opening phased--Yes Yes No If so, what was size of each phase: N. How much time elapsed between first and final phase? O. When was terminal operation plan developed? P. Were there any changes to design during construction? Yes No If so, when were they identified and what was value of changes made during design, during construction, during activation post-opening?

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43 Q. Was activation program successful? Yes No What metrics were used to measure success? What were the benefits? R. What were the biggest challenges? S. What went particularly well? T. What would you do again? U. What would you do differently? V. With the benefit of hindsight are there any changes you would make or suggest making regarding? W. Are there any other lessons learned or caveats you can share with us?