Guidebook for Conducting Airport User Surveys (2009) / Chapter Skim
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Appendix D - Sample Training Agenda
Appendix D - Sample Training Agenda
Pages 180-184
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D-1 A P P E N D I X D Sample Training Agenda
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D-2 Guidebook for Conducting Airport User Surveys NAME OF SURVEY SPONSOR NAME OF AIRPORT 20XX AIR PASSENGER SURVEY INTERVIEWER TRAINING SESSION AGENDA FOR DAY ONE 9:00 Introductions Welcome Purpose of Survey Role and Importance of Field Staff Team Hierarchy, Where to Go with Questions Time Frame Schedules and Compensation Incentive Structure Airport Terminology 9:15 Tour of Airport 10:15 Break 10:30 Expectations and Standards Behavior On and Off the Job Interactions with Passengers What to Do if You Get Asked for Information
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Checking In and Checking Out Turning On and Off Moving from One Question to the Next Recording Answers
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D-4 Guidebook for Conducting Airport User Surveys Moving from One Complete to the Next PDA Tricks • Tap Lightly • Ask as You Enter • Use a Mid-Sentence Tap
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Sample Training Agenda D-5 NAME OF SURVEY SPONSOR NAME OF AIRPORT 20XX AIR PASSENGER SURVEY INTERVIEWER TRAINING SESSION AGENDA FOR DAY TWO 9:00 Review of Key Points from Day One 9:45 Review of Concepts that Appear to Have Been Unclear 10:15 Break 10:30 Questions: Be Armed for Success 11:00 Practice: Interview Each Other 12:00 Lunch 1:00 Continue Practice 2:00 Practice in Terminals with Supervisors 4:00 Debriefing and Reminders 5:00 Training Concludes
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