Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations (2010) / Chapter Skim
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Pages 99-107
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From page 99... ...
These experiences suggest that instituting workforce integration and wage parity, done correctly, is a "win-win" change for transit systems, operators, and riders with disabilities. Systems that have already made such a change are important resources for thinking about and instituting these changes in new contexts.
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From page 100... ...
These include a concern with the efficient use of resources on the part of local politicians or the transit agency itself; recognition of the comparable level of effort and skill required for operators in both modes; frequent complaints about service provided by a contractor; factors that made it easier for the service to simply operate paratransit in-house like the absence of qualified potential bidders or a relatively small service; union demands; and a management or board commitment to equal pay as a matter of fairness. Specific systems that made changes toward workforce integration and wage parity cited the following reasons: • Research Triangle Regional Public Transportation (Triangle Transit)
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From page 101... ...
10% $10.00 $13.07 $18.67 Citibus 21 34 Extra Board Operators are full time and work in all departments 5% $9.50 $10.50 $15.00 $9.50 $10.50 $15.00 $23.26 $58.07 Hourly wages for paratransit vehicle operatorsWorkforce Size Hourly wages for fixed route vehicle operators Costs Table 9-1. Systems that have achieved or are working toward workforce integration and wage parity.
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From page 102... ...
Transit Authority Total workforce 300, and 292 operators perform fixed route and paratransit 12.00% $11.92 $11.92 $18.90 $11.92 $11.92 $18.90 $19.53 $44.31 UTA 2 860 Wage parity will be instituted in July 2009 $14.10 $18.24 $14.10 $18.24 Turnover Name Paratransit Vehicle Operators Fixed Route Operators Notes: Annual Turnover Rate TrainingTraining StartingStarting MaxMax Paratransit Cost/Trip Paratransit Cost/Hour Notes Hourly wages for paratransit vehicle operatorsWorkforce Size Hourly wages for fixed route vehicle operators Costs Table 9-1. (Continued)
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From page 103... ...
In follow-up interviews, the majority of participants cited union-related benefits that followed from workforce integration and/or wage parity or at least the absence of significant problems. Several services reported initial opposition from fixed-route operators in the union who feared that instituting wage parity would negatively affect their pay (including Utah Transit Authority, discussed in a case study below)
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From page 104... ...
• Metro Regional Transit Authority (Metro RTA) in Akron, OH, has 203 fixed-route and paratransit operators.
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From page 105... ...
Today, there is some frustration with changing work assignments and split shifts, as well as some lasting resentment for the loss of seniority by operators who joined from the non-profit, because this affected their schedules. In addition, when Link opted to institute wage parity while bringing paratransit in-house, the system saw a large jump in hourly operating expenses.
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From page 106... ...
The Dynamics of Recently Instituting Wage Parity: Utah Transit Authority (UTA) , Salt Lake City, UT UTA has been in a 30-month planning process to equalize fixed-route and paratransit operator wages and benefits.
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From page 107... ...
When the decision was made to include wage parity in the forthcoming contract, "morale shot up" among paratransit operators, and two fixed route operators have already shifted to paratransit in anticipation of the move.
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