Institutional Architectures to Improve Systems Operations and Management (2012) / Chapter Skim
Currently Skimming:
Pages 34-41
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 34... ...
Work Zone Traffic Management Focused on traffic control plans to minimize the impacts of reduced capacity, work zone traffic management is based on clear state specifications and guidance for contractor traffic control plan; forecasts of potential traffic impacts; integration of TCP with corridor ITS systems; contractor training; state–contractor decision systems and coordination mechanism; availability of standby law and enforcement and towing, as appropriate; preestablished contract limits; effective enforcement of hours of capacity-impacting activities; availability of public information; and coordination among jurisdictions regarding simultaneous capacity-constraining events. Special Events Planning and Management Special events planning and management to accommodate event patrons with minimum traffic disruption is based on C H A P T E R 5 Research Findings: Processes That Need Institutional Support
|
From page 35... ...
, project development and ITS asset management (in terms of the ability to implement and maintain systems supporting key operations) , and development of field procedures in support of systematic and comprehensive program development.
|
From page 36... ...
• Adequate resources for necessary infrastructure and staff • Coordinated organizational units (central office and districts) • Customer-service performance culture • Staff capable of analysis • Culture oriented to customer service and performance measurement • Continuous-improvement orientation • Accountability of individuals, units for performance • Full legal authority • Degree of interagency integration • Adequate resources from a needs-based, multiyear life-cycle budget -- predictable, sustainable • Mission focus on entire network
|
From page 37... ...
As a result, the few statewide ITS or SO&M plans have been limited to the most mature programs, despite the general requirements in planning for federal aid investments. There have also been only a few metropolitan ITS/operations plans, typically MPO-led efforts.
|
From page 38... ...
Federal aid and industry guidance is available for systems integration and software development, and several states have developed an ITS project development process in this fashion. However, this process is often inappropriate to the scale of SO&M projects and the technologies involved.
|
From page 39... ...
Levels of Process Maturity The range of process capabilities determined in the survey and interviews can be defined into three capability maturity levels. The lowest level (Level 1, or L1)
|
From page 40... ...
Level 1: Transitioning The point of departure for most state DOTs determined by the survey performed by this project was in a situation where SO&M strategy applications were becoming somewhat standardized, but on an ad hoc basis. At this level, SO&M is recognized as an issue.
|
From page 41... ...
• Concepts of operations and related processes developed, including major communications structure • Procedures and protocols fully exploit systems Evaluated platforms • Basic stable technology for existing strategy applications, evaluated on qualitative basis and incremental • Identification of standardized, statewide interoperable/integrated operating platforms and related procurement procedures • Continuity of operations plans in place Outcomes used • Procedures exercised • Outcome measures developed and used for improvement • Outcome measures reported Full-range core program • Full-staged program of synergizing functionalities • Operations as key trade-off investment with other improvements in terms of mobility management • Program extended to lower jurisdictions Integrated and documented • Integrated operations-related planning, budgeting, staffing, deployment, and maintenance both within operations and with statewide and metropolitan area planning • Full documentation of key concepts of operations, procedures and protocols Standardized, interoperable • Systematic evaluation/application of best available technology/ procedure combinations with evolution • Standard technology platforms developed/maintained • Assets inventoried Performance accountability • Continuous improvement perspective adopted (requires intra- and interagency after-action analysis) • Accountability and benchmarking at unit and agency level via regular outcome performance reporting -- internal and public
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.